Job Description:
We are seeking a passionate and resourceful Web Chat Associate to join our team at AIG in Los Angeles, California. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service and support through web chat interactions.
Responsibilities:1. Respond to customer inquiries and provide support through web chat platform.2. Assist customers with account inquiries, policy information, and general questions.3. Resolve customer issues and concerns in a timely and professional manner.4. Collaborate with team members to create solutions and improve processes.5. Maintain accurate records of customer interactions and transactions.6. Meet and exceed departmental goals and performance metrics.
Requirements:1. Minimum 2 years of experience in customer service or related field.2. Strong project management skills and ability to multitask effectively.3. Excellent emotional intelligence and ability to empathize with customers.4. Strong written communication skills and attention to detail.5. Ability to work in a fast-paced environment and adapt to changing priorities.6. Proficiency in Microsoft Office and web chat platforms.
Personality Traits:- Passionate about providing excellent customer service.- Resourceful in finding solutions to customer inquiries and issues.
Soft Skills:- Project management skills to effectively prioritize and manage tasks.- Emotional intelligence to navigate sensitive customer interactions.
Benefits:- Vision insurance for eligible employees.- Free food provided during work hours.- Joining bonus for new hires.
Working Environment:At AIG, we provide opportunities for unlimited personal and professional growth. You will have the chance to develop your skills and progress in your career within a supportive and collaborative team environment.
Deadline to Apply:Please submit your application by May 11, 2024.
Equal Opportunity Statement:AIG is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
