Job Description:
Duke Energy is seeking a motivated and dynamic individual to join our team as a Web Chat Assistant. This is a part-time, work from home position located in Seattle, Washington, US. As a Web Chat Assistant, you will be responsible for providing exceptional customer service through web chat interactions with clients and potential clients.
Responsibilities:- Respond to customer inquiries and concerns in a timely and professional manner through web chat- Provide accurate information about products and services offered by Duke Energy- Assist customers with navigating the company website and online account management- Escalate any technical issues or complex inquiries to the appropriate department- Identify opportunities for improvement in the web chat process and provide feedback to the team- Meet or exceed performance metrics such as response time and customer satisfaction ratings
Requirements:- Associate level seniority with a minimum of 4 years of experience in customer service or a related field- Independent and driven personality traits- Strong project management skills- Ability to think creatively and innovate solutions- Excellent written communication skills- Proficiency in using web chat platforms and online customer service tools- High-speed internet and a quiet workspace for remote work- Must reside in Seattle, Washington, US
Benefits:- Vision insurance- Free food- Relocation allowance for eligible candidates
Working Environment:At Duke Energy, we encourage our employees to unleash their creativity in a setting that celebrates and nurtures innovation. You will have the opportunity to work independently and contribute to the success of our team from the comfort of your own home.
Equal Opportunity Statement:Duke Energy is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
Deadline to Apply:April 26, 2024
Join our team at Duke Energy and be a part of providing exceptional customer service through web chat interactions. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
