Job Description:
T-Mobile is looking for a dedicated Web Chat Assistant to join our team in Fort Worth, Texas. This is a full-time remote position at the Associate level, requiring at least 2 years of experience in a similar role. As a Web Chat Assistant, you will be responsible for providing exceptional customer service through online chat platforms, assisting customers with inquiries, troubleshooting technical issues, and promoting T-Mobile products and services.
Responsibilities:- Respond to customer inquiries and provide support through web chat platforms- Troubleshoot technical issues and escalate complex problems to the appropriate team- Promote T-Mobile products and services to increase customer engagement and sales- Maintain a high level of professionalism and customer service at all times- Collaborate with team members and other departments to ensure a seamless customer experience- Research solutions to customer problems and provide creative solutions
Requirements:- 2+ years of experience in a customer service or web chat role- Resilient and resourceful personality traits- Strong research and creativity skills- Excellent written communication skills- Ability to multitask and prioritize tasks effectively- Proficiency in using web chat platforms and customer service software- High school diploma or equivalent required, Bachelor's degree preferred
Benefits:- Joining Bonus- Travel and spending expenses- Profit sharing opportunities- Unlimited personal and professional growth opportunities
Equal Opportunity Statement:T-Mobile is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Deadline to apply: April 24, 2024
We look forward to welcoming a motivated and dedicated Web Chat Assistant to our team at T-Mobile! Apply now to join us in providing exceptional customer service and promoting innovative products and services.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
