Web Chat Assistant - Remote Work

Job Description:

We are looking for a Web Chat Assistant to join our team at Kabbage, a leading fintech company, in a remote work position based in Chicago, Illinois. This is an entry-level position ideal for individuals with 1 year of experience in customer service or a related field. The successful candidate will possess the personality traits of resilience and dedication, as well as demonstrate strong soft skills in planning and decision-making.

Responsibilities:- Provide customer support through web chat, addressing inquiries and issues in a timely and professional manner- Assist customers with account management, troubleshooting technical issues, and navigating our online platform- Collaborate with other team members to ensure a seamless customer experience and escalate complex issues as needed- Maintain accurate records of customer interactions and feedback to improve our service offerings- Stay up-to-date on product knowledge and industry trends to better assist customers

Requirements:- High school diploma or equivalent- 1 year of experience in customer service or a related field- Strong written communication skills and proficiency in typing- Ability to work independently and prioritize tasks effectively- Familiarity with CRM software and web chat platforms is a plus

Benefits:- Parental leave- Free food- Training & professional development opportunities- Health and wellness initiatives to prioritize employee well-being

Equal Opportunity Statement: Kabbage is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.