Web Chat Assistant

Job Description:

We are seeking a reliable and confident Web Chat Assistant to join our team at Boston Scientific in Fort Worth, Texas. As a part-time Associate Level position, you will be responsible for assisting customers through web chat to provide exceptional customer service and support. This role requires at least 2 years of experience in a similar role.

Responsibilities:- Engage with customers via web chat to provide assistance and support- Address customer inquiries in a timely and professional manner- Utilize a knowledge base to provide accurate information to customers- Collaborate with other team members to resolve complex customer issues- Maintain a positive and empathetic attitude towards customers at all times- Meet or exceed performance metrics related to customer satisfaction and response times

Requirements:- Minimum of 2 years of experience in a customer service role- Excellent communication skills, both written and verbal- Strong problem-solving abilities and attention to detail- Ability to work independently and as part of a team- Leadership and planning skills- Confident and reliable personality traits- Proficiency with web chat platforms and other customer service tools

Benefits:- Free food provided during working hours- Profit sharing opportunities- Gym membership reimbursement- Collaborative working environment with colleagues worldwide, fostering a global village mentality

Deadline to apply: May 2, 2024

Equal Opportunity Statement:Boston Scientific is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.