Job summary
Girl Scouts of Colorado offers amazing opportunities for talented, forward-thinking, innovative individuals who share our vision of helping girls and young women change the world for the better.The Volunteer Support Specialist is responsible for duties relating to the onboarding and retention of volunteers and girl members.The right candidate won't just be promoting a program. Their work will impact and change future generations!
Job seniority: mid-to-senior level
Responsibilities
• Develop, cultivate, and support relationships with service unit and troop volunteers in assigned area to support delivery of Girl Scout programming.• Develop and implement volunteer support plans that align with organizational strategy in volunteer and youth retention, GSLE delivery, service unit development, and volunteer communications, assessment and recognition.• Support troop leadership teams and caregivers in completing renewal of their Girl Scout membership on an annual basis. Communicate that membership registration is a requirement of participation in the Girl Scout program.• Provide ongoing support, supervision, and direction to administrative volunteers in assigned geographic areas by interpreting Girl Scouts of the USA and council policies, standards, and procedures and by directing volunteers to additional support services.• Support service unit development and maintenance through implementation of recruitment and support strategies.• Identify the need for and provide timely problem solving and conflict resolution support/intervention when appropriate.• Support service units and troops in participation in product programs in coordination with the Product Program team.• Work collaboratively with all Council departments to ensure council program and initiatives are successfully marketed to youth and adult membership.• Ensure volunteers in assigned geographic area receive timely appreciation and recognition for their volunteer efforts.• Provide professional, superior customer service to all internal and external customers, members, volunteers, staff, and other community contacts in person, electronically, and by phone.
Requirements
• Strong written, oral, and interpersonal communication skills, including public speaking and networking skills required.• Skills in conflict resolution and mediation.• Knowledge of volunteer management strategies preferred.• Proficient in Microsoft Suite of programs.• Strong motivational, organizational, and problem-solving skills.• Ability to quickly learn and adapt to changing technologies.• Passionate about working in an organization that values and promotes diversity, equity, inclusion, and anti-racism.• Bilingual skills desired but not required.• Must be able to pass a criminal background check acceptable to GSCO standards.• Experience in volunteer or account management preferred.• Experience in membership development, recruitment and/or retention.• Experienced in data management using sales/customer management software (Salesforce) preferred.
Key Skills Needed
• Strong written, oral, and interpersonal communication skills• Conflict resolution and mediation skills• Knowledge of volunteer management strategies• Proficient in Microsoft Suite of programs• Motivational, organizational, and problem-solving skills• Quick learner and adaptability to changing technologies• Passionate about diversity, equity, inclusion, and anti-racism• Bilingual skills desired• Criminal background check clearance• Experience in volunteer or account management• Experience in membership development, recruitment and/or retention• Experienced in data management using Salesforce
Benefits
• Health Insurance - Cost shared by GSCO• Dental Insurance - Cost shared by GSCO• Vision Insurance - Optional• Life Insurance - fully paid by GSCO, 2x annual salary• Accidental Death and Dismemberment - fully paid by GSCO, 2x annual salary• Optional Life Insurance - Employee paid - for additional employee coverage and dependents• Long Term Disability - Fully paid by GSCO• Employee Assistance Program• Flexible Spending Accounts (Medical/Dependent)• Headspace Membership• RTD EcoPass (Denver Metro Area Only)• ZayZoon Payroll Advance Services• Camp Discounts for Employee Children• Girl Scout Retail Shop Discounts• 403(b) Retirement Plan - GSCO matches 100% of employee contribution up to 2% of pay• Vacation - Employees accrue 10 vacation days per year• Sick Leave - Employees earn one day per month• Holidays - 10 scheduled holidays per year• Office Closures - 4 Weeks of Paid Office Closures (Week of Independence Day; Thanksgiving Week; Winter Holiday 2 weeks)
