ASSA ABLOY, the leading global manufacturer of access solutions, is committed to innovation and continuous improvement. As a member of the Americas Shared Services IT Department, you will be responsible for delivering high quality technology support and services to the end user community. The ideal candidate must balance strong technical abilities with genuine interpersonal skills while being able to prioritize their workload.
As an Americas Divisional team member, you will be responsible for working with the global and local IT team members to assist in designing, implementing, and maintaining voice and collaboration systems for the organization. This includes, but is not limited to, VoIP systems, video conferencing, instant messaging, and other collaboration tools. The role may also involve working with vendors, troubleshooting issues, and providing end-user support. The role will also be responsible for managing/negotiating costs with the service providers and overseeing the monthly billing requirements.
What you will be doing: Implementing and maintaining voice and collaboration systems
Maintaining and upgrading existing systems
Troubleshooting and resolving issues
Administration of Mobile device(s) and associated contracts/vendors
M365 Application Integrations
Providing end-user support for associated technologies within the scope of the position
Collaborating with vendors and other IT team members
Management of the monthly costs associated with the service providers and/or carriers at a Divisional level
Administration and deployment of Divisional UCaaS solution
Staying up-to-date with industry developments and emerging technologies
Participate in various internal business and technology councils and other groups
ASSA ABLOY is a global company; travel is required, mostly in North America, also to some extent in Central and South America
Key skills and qualifications may include: Strong technical knowledge of voice and collaboration systems
Experience with VoIP, video conferencing, and other collaboration tools
MS Teams Rooms
Experience managing and/or maintaining a UcaaS solution
Excellent problem-solving and troubleshooting skills
Strong communication and collaboration skills
Relevant certifications or training
A degree in a related field may be preferred
What we offer:
We're passionate about providing amazing opportunities and benefits, so that you can enjoy a lifelong career with us. We are proud to offer:
Continuous professional development opportunities and an environment that fosters internal growth and mobility
Competitive compensation and benefits package which includes multiple healthcare options, tuition reimbursement, and matching 401k
Generous holiday schedule and paid time off to refresh and recharge
Employee pricing on our products and discount programs for travel, entertainment, and more!
We review applications regularly, so don't hesitate, apply today! ASSA ABLOY is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran #LI-OSA
#LI-EL1
