Job Description We are seeking a Vice President, Senior UX Product Designer in Operations to lead our efforts in designing and refining the customer and employee experiences with Chase. This role requires expert-level human-centered design expertise and fundamental research skills.
As a Vice President, Senior UX Product Designer you will design for the needs of employees as they work on desktop applications across the entire product of Cash & Check in the back-office and in branch. This role requires mastery in human experience problem solving leveraging a range of design thinking tools and frameworks.The ideal candidate will have a proven track record of uncovering insights and crafting solutions that drive the strategy and business, with the interpersonal skills necessary to influence senior leadership and product teams. Job Responsibilities Develop high-level and/or detailed storyboards and prototypes to effectively communicate interaction and design ideas. Work closely with product managers, engineers, service designers, and stakeholders to deliver the final product. Manage multiple projects while effectively managing timelines and expectations. Facilitate Discovery and ideation sessions to understand the problem space and business value. Create and facilitate lean formative and summative research. Iterate on designs according to user feedback, tech constraints, and business needs. Ensure that all elements of the user experience are optimized for improved usability, usefulness, and exceptional visual design. Mentor junior designers and serve as an ambassador for telling the Cash & Check story as it relates to the human experience.
Required qualifications, capabilities, and skills Minimum 12 years as user experience (UX) designer with some of that time spent with an enterprise. Proven track record of designing and shipping successful products with advanced understanding of user-centered design principles. Excellent communication and collaboration skills Ability to work independently and as part of a team. Experience with multiple UX research methods. A portfolio that showcases your ability to work the problem end-to-end. Must be able to work from a Chase office in Wilmington, DE or Columbus, OH for 3 days of a 5-day work week. Preferred qualifications, capabilities, and skills A strong advocate for user-centered design principles, with a passion for understanding and solving user problems. Proficiency in Figma and collaborative tools such as Figjam or Lucid. Bachelor's or Master's degree in Human Factors, Business, or a related field. About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
