Responsible for the sales and front office management with aircraft manufacturers, aftermarket partners and military customers. This includes leading the Sales, Account Management, Contract Management and Customer Service to achieve the company budgeted goals for sales revenue, profitability and growth. Perform business development activities, including providing the external focus to develop strong business relationships with current and prospective aircraft manufacturers and military customers, scouts for bid opportunities, analyze market trends, develops strategies and provides feed back to the operational teams and senior management for military and commercial markets.
Lead and drive the Sales and Customer Service teams to achieve the company growth goals:
Research and analyze market and customer trends and needs.
Develop and execute business development and sales strategies for the respective markets and customers.
Develop business plans to support the bid/no bid process and contract negotiations.
Develop long term forecasts based on customer requirements, contractual requirements, trends and market activity.
Responsible for developing and maintaining strong relationships with key customers, SAFRAN Customer Service and Support and SAFRAN SAO / Group personnel, ensuring a deep understanding of organizational structures, paradigms and how to achieve the company objectives.
Empowered Official for all Export Control and Trade Compliance programs within the company, ensures adequate oversight and processes are in-place to meet all regulatory requirements.
Develop, implement and continuously improve processes to ensure world class Customer Service levels and achieved and maintained, including, forecasting and demand management, daily management, order entry and contract flow-down to all operational departments.
Responsible for all contract negotiations with the aircraft manufacturers and military customers, ensuring compliance with all legal, ethical and Safran guidelines and standards.
Responsible for leading and mentoring future business leaders within the company, ensuring that we are developing the next generation of senior management.
Adheres to safe work practices and contributes to the evolution of the health, safety, and environmental program and culture.
Regular, predictable attendance is required.
Other duties may be assigned.
• Travel required (approximately 25%)
Education and/or Experience
Requires 8+ years of Business Development/Sales and Marketing experience and a bachelor's degree in business, Engineering or related field of study.
Must possess 5 years of experience in a management position and 5 years of contract/negotiation and customer support experience.
Preferred: 5 years aerospace and bids and proposals experience.
Preferred: a master's degree in business administration.
Knowledge/Skills
Technical background related to aerospace industry – Advanced
Strong interpersonal skills – Expert
Effective communication skills – Expert
Excellent verbal and written skills in the English language – Expert
Strong leadership skills – Expert
Organizational and coordination skills – Expert
Contract Negotiations - Expert
Certificates, Licenses, Registrations
N/A
Supervisory Responsibilities
Customer Service (Customer Service Representatives, Account Management, etc.)
Aftermarket Support
Contracts Management
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances, and/or drive a vehicle to deliver and pick up materials.
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