Cochise Animal Hospital is looking for a Client Care Representative to join our team! Join our exceptional team at our modern, state-of-the-art veterinary hospital in Scottsdale, Arizona! We are a 6 Doctor practice that offers wellness, urgent care, and specialized services. Our cutting-edge technology and advanced medical practices are coupled with a positive and inclusive environment, where teamwork, professional growth, and work-life balance are celebrated. Our core values, ARCH - Accountable, Respectful, Compassionate and Humor helps us strive throughout the day. We are proud of our reputation in the community - see our google reviews! Learn more about us at CLICK THIS LINK FOR A HOSPITAL TOUR: Position Overview: As a Client Care Representative, you will play an important role in the day-to-day operations with Cochise Animal Hospital. By adding value to an efficient organization dedicated to quality care and extraordinary service, you will perform a variety of clerical and customer service tasks in providing support to the hospital. We are looking for a friendly, team-oriented person, with excellent customer service skills!
Duties and Responsibilities: Greet clients in a friendly, professional, and efficient manner Answer multi-line phone system and direct calls accordingly Schedule and confirm appointments Check patients in the hospital according to the schedule and prepare patient files Record and obtain medical records Keep lobby and reception areas organized and neat Obtain deposits and other payments from clients Process credit applications Utilize email systems Qualifications and Skills: At least 2 years of experience performing above duties High School Diploma/GED EzyVet experience is a plus! Knowledge of veterinary procedures, terminology, and products Excellent communication skills with the ability to empathize and connect with clients Strong organizational skills and attention to detail for maintaining accurate records Proficiency in using computer systems and software for appointment scheduling and record-keeping Able to perform moderately physically demanding work, that requires lifting (up to 50 pounds), cleaning, and constant motion Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors Available Schedule: Full-time position, shifts will be Thursday-Sunday from 8am-6pm
We are open: Monday-Wednesday 7am-7pm Thursday & Friday 7am-6pm Saturday & Sunday 8am-6pm Benefits We Offer: Competitive compensation commensurate with experience ($20.00 - $22.00 per hour) Health, dental, and vision insurance 401k + company match Paid time off Continuing education opportunities Professional development support Mental health assistance Employee discounts on veterinary services Scrub allowance Employee Referral Program Positive and Inclusive work environment! Apply today! We look forward to hearing from you! Cochise Animal Hospital is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, religion, gender, marital status, gender identity, sexual orientation, veteran status, disability, age, or other legally protected status. Job Reference ID: CPP-0000232
