Who Are We?
Bottomline is on a mission to be the world’s leading business payments company, aligning our team to the common purpose of transforming the way businesses pay and get paid. It is a journey that goes around the world serving financial institutions and companies in more than 90 countries. Our Portsmouth office is the central strategic hub in the US as well as one of the go-to market global centers of excellence, conveniently positioned to enable a fulfilling and flexible, hybrid work-life balance. A place to collaborate and share knowledge share across multidisciplinary teams, it also provides the perfect space to meet virtually with our colleagues across time zones.
Culture and Values
We are one global team, who work with and for each other in a drive to delight customers through excellent execution, which fuels how we create and grow sustained business value for our customers, our team and all who partner with us. Our culture encourages people to be brave and curious, to drive to closure and to ensure our values and principles are lived out daily. We excel at Bottomline because we are positive and passionate about building a#LifeAtBottomline
Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture ofWorking with and for each otherenables us todelight our customers. We empower our teams tothink like ownersdriving customer satisfaction, helping them grow their business and win in their markets.
Role: Vendor Success Operations Associate
As a Vendor Success Operations Associate, you are responsible for providing support to the Paymode-X Vendor Enablement team by managing non-calling tasks and activities. This role is designed to maximize efficiency and effectiveness to drive Vendor enrollment. Roles include being accountable for accuracy in validating information, discrepancy issue/resolution & meeting critical deadlines and performance goals.
This candidate will be intimately familiar with the Vendor enrollment process, working closely with internal client services teams, and supporting systems including Salesforce, SharePoint, and Paymode-X.
How you’ll contribute:
Focus on both customer satisfaction and continuous seeking out of new opportunities to expand customer relationships
Achieve and maintain proficiency with the capabilities of Bottomline’s software-as-a-service applications, as well as corresponding system and software changes
Assess and validate information through multiple processes which include some outbound calling, email, and online data research
Utilize time management skills for match resolution
Look for opportunities to improve process efficiency
Ability to work in a fast-paced team environment
Active participation and adherence to Bottomline’s C1 Customer Service program
Provides support to management by providing internal reporting regarding Vendor Enablement and Retention
Assists in developing and documenting new/modified processes and standards as the business and products evolve
Works collaboratively with internal teams to determine outreach and matching opportunities
Vendor Rescind tracking and processing
Supports creation and delivery of enrollment and ad hoc reporting
Perform Research and maintenance of sales lead population
Fielding internal requests from enrollment team
Perform contact look up/data entry
What will make you successful:
1+ year of experience in a research/analyst role is preferred
Excels in fast-paced team environment while juggling multiple priorities
Exhibits creative thinking skills and seeks out problem resolution
Exceptional attention to detail and organizational skills
Strong written, oral communication, and interpersonal skills
The ability to work independently as well as part of the team
Must be a self-starter
Sense of urgency to drive and meet goals
Proficient with Microsoft Excel, including ability to perform V-look ups, formulas, chart creation, picklist, and data manipulation.
Team player, resourceful, flexible
You’ll love Bottomline because in everything we do we seek todelight our customersand we are passionate about building acompany of which we can all be proud, and this starts with building amazing teams filled with team members that challenge you every day.
We welcome talent at all phases of their career through understanding and supporting additional needs (where applicable) as we look to innovate, win, and grow together.
Bottomline is proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.
