Job Description AutoNation Honda West Knoxville Position Overview The We'll Buy Your Car (WBYC) In-Store Associate will be focused and specifically trained to acquire additional inventory for the dealership by actively prospecting outside of the AutoNation Customer Network. The WBYC Associate will utilize all available prospecting resources to identify and engage private parties looking to sell their vehicle. Resources include third party websites, 3rd party lead sources, service drive traffic and other means. This Associate will enjoy consistent interaction with customers throughout the day, both in person and over the phone. This role will primarily make cold contact with prospects who have their vehicle advertised for sale, both online and as walk-ins to the store. S/he will set appointments with potential customers to visit the dealership for an appraisal and execute the AutoNation We'll Buy Your Car Same-Day Payment process.
This role requires the ability to identify sales opportunities for AutoNation as well. Those customers interested in replacing their vehicle will be referred to a Sales Associate who will execute the sales process. The Vehicle Procurement Coordinator's career path could lead into a Sales Associate role.
Our Associates provide an exceptional customer experience, appropriately managing the customer's expectations, and communicating throughout the We'll Buy Your Car process. The Associate will strive to deliver on the 'check within an hour' promise of the We'll Buy Your Car program.
Organizational Relationships: This position interacts daily with Service Customers, Sales Associates, Sales Managers, Service Advisors, Service Director, other associates, Financial Services Manager, and support staff.
Job Responsibilities: Review vehicle condition reportsDetermine wholesale and retail pricesInspect and accept vehicles arriving onsiteCreate and execute reconditioning plan to prepare vehicle for saleUsing sound judgement, research, and excellent interpersonal skills to make offers on vehicles and close salesDriving incremental business through a high-level of engagement with customers.Turn prospective Vehicle Procurement Customers over to an "elite" sales team for a sales opportunityWork with management to identify current inventory needs. Qualifications: High School diploma or equivalent.Extremely self-motivated Ability to set and achieve targeted goals.Ability to drive an exceptional Customer experience.Demonstrated communication, prospecting, and interpersonal skills.Organization and follow-up skills.Experience and desire to work with technology.Valid In-State Driver's License and an acceptable, safe driving record Physical Requirements: Ability to sit and stand for prolonged periods of time.
Company Overview
AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.
Benefits Click here to learn more about our Benefits.
Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.
AutoNation is an equal opportunity employer and a drug-free workplace.
