The Triage Nurse provides healthcare information, education, recommendations, and general nursing care to obstetric, infertility, & gynecologic patients in the clinic setting. Interacts with patients, physicians, nurse practitioners, clinic staff, & non-Haugen clinic personnel by phone, email, fax, and in person.
This is a full-time position working M-F from 8:15 am - 4:45 pm out of our Edina location.
Haugen OB/GYN is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.
Essential Functions:
Triage incoming calls, route calls to providers per protocols or as deemed appropriate
Review and communicate provider responses with patients
Route results to providers per protocol
Review and communicate with patients on labs and other tests per protocols and/or provider responses
Manage prescription refills, prior authorizations
Assist OB patients with MAC/Perinatology appointments as needed
Interact with Home Healthcare, Out-patient hospital services, other non-OGA healthcare providers/clinics per provider orders
Provide general resource information for providers and other clinic departments as requested
Documentation of all patient interactions/calls
Any and all other duties as assigned
Education and Experience Requirements:
RN: Diploma graduate from an accredited school of nursing; Bachelor's Degree (BSN) or Associate's Degree (ADN) in nursing from an accredited college; current or pending reciprocity, Minnesota State Board of Nursing license.
Previous OB and/or GYN experience required
Obstetrical assessment knowledge and experience required
Nursing triage experience preferred
Gynecological assessment knowledge preferred
Essential Requirements:
Ability to:
Comply with company policies, procedures, practices and business ethics guidelines.
Complete job required training.
Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
Demonstrate prompt and reliable attendance
Work in the clinic, office or surgery center during business hours
Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
Communicate and interact in a respectful and professional manner
Prioritize workload while being flexible to meet the expectations of the daily operations
Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
Understand and execute a variety of instructions
Effectively operate equipment and communicate on and operate the phone system
Work independently with minimal supervision
Travel to other work locations, if required
Performance Expectations - i-Health's Core Values:
Integrity- Do the right thing and take responsibility for what you do and say
Service - Consistently contribute to deliver an exceptional experience
Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
Innovation- Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
Teamwork - Be a part of the whole; support each other positively
Environmental Conditions:
Clinic/office setting
Notes
Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.
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