This position will coordinate transportation for members who are older adults and/or people with disabilities to seek the most effective means for meeting an individual's transportation needs. A successful candidate will achieve this through service advocacy, information sharing, network building, and customer support. This position requires close collaboration with local human service and transit agencies and private providers to enhance access to transportation. Also, providing transportation referrals and assistance to the public, over the phone with specific attention to older adults, people with disabilities, and human service agency partners.
After training is completed at our office in Charlottesville, Va., this position will have the ability to work a hybrid remote schedule with time in office and remote. SPECIFIC DUTIES AND RESPONSIBILITIES:
• Assist targeted consumers (older adults and people with disabilities) who need assistance with travel arrangements
• Work with the mobility manager to develop an understanding of Region 10's service area including services, organizations, and community transportation needs and obstacles to meeting those needs
• Maintain and distribute a database of current transportation options and services in the Region 10 service area
• Work with the mobility manager to communicate with CAT, Jaunt, and UTS operations and with other transportation providers to develop the knowledge necessary to provide training and education to regional customers, human service agencies, and other organizations to help meet their transportation needs
• Use an online system to collect call center data like referral services and unmet needs Outreach / Marketing
• Work with the mobility manager to develop successful outreach tactics and materials to promote transportation options
• Provide education and outreach to customer groups in Region 10's service areas, which may include: presentations, participation in local events, and active participation in relevant community groups to educate about transportation options and promote the use of the local public transit systems.
• Work with transit customer service and human service agencies staff to communicate concerns and policies to resolve customer concerns
• Assist with the assessment of transportation needs and provide input on recommendations to address unmet or unanticipated transportation needs in the area
• Document client requests and unmet transportation requests
REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND QUALIFICATIONS:
This position requires a minimum of a Bachelor's degree with solid human service and computer experience. Successful candidates will have the ability to communicate effectively with the public with diverse backgrounds, which may include languages other than English as well as individuals with significant disabilities (physical, developmental, and/or intellectual). Excellent oral and written communication skills are expected. Must have basic computer skills. Must be able to meet deadlines, work under pressure, work independently, and have strong interpersonal skills. Must have a valid Virginia Driver's license.
