If you are a training professional searching for a role where you can make a large impact, Emerson has an exciting opportunity for you! Emerson is seeking a Training Specialist at our Shakopee, MN location. As a Training Specialist, you will develop, administer, and coordinate the delivery of courses and programs to meet Customer Care learning and development needs.
In this Role, Your Responsibilities Will Be: Conduct ongoing analyses to resolve department training needs Identify training needs based on current performance gaps and strategic direction of organization Identify, evaluate and prioritize training opportunities based on feedback from management and employees Develop and implement employee feedback process and needs assessment tools for collecting data Lead area members in gap analysis exercises and material improvement Work closely with management team to resolve and provide imperative learning topics Plan and/or craft training content Research available product and programs Select cost-effective programs where applicable Develop class materials, and update documentation Attend various training seminars that improve technique and tailor to different learning styles Coordinate the execution of new hire and continuous training programs Deliver/Facilitate selected programs and courses Plan transfer of applicable training activities to Global Support Team Evaluate of training efficiency Track and document results from training Develop evaluation instruments, including mock workstations for simulation Use results from evaluation to practice continuous improvement exercises Create and sustain on-the-job coaching program to ensure transfer of learning Coordinate and schedule logistics for Customer Care training classes Develop and maintain various schedule of technical and administrative courses Maintain class materials, training records, and other training documentation Who You Are: You deal constructively with problems that do not have clear solutions or outcomes. You display a can-do demeanor in good and bad times. You break down objectives into appropriate initiatives and actions. You adjust communication to fit the audience and the message. You show a clear connection between people's motivators and the interpersonal goals.
For This Role, You Will Need: Bachelor's degree Minimum of two (2) years of related experience Legal authorization to work in the United States Preferred Qualifications that Set You Apart: Bachelor's degree in Business, Education, or related field Extracurricular training certifications Previous training or customer service experience in an automation or instrumentation industry Our Offer To You: We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, profit sharing retirement, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson .
Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.
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