Job Title:TPM/TPO - API Job DescriptionSummary Your Journey at Concentrix + Webhelp Starts Here: At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet. We cannot achieve this vision without you! If you have an interest in improving our performance for the world's best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you. Are you ready to reimagine the world? Does working for a company who invests in the future and is inspiring in the marketplace intrigue you? Are you bold in your decisions, and do you have contrarian views on how to run a business? Concentrix + Webhelp provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region. In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. We're a remote-first company looking for the absolute best talent in the world. Day to day role would be PO to run the GraphQL scrum team. In addition be able to document, evangelize/lead and present to leadership/cross functional teams for GraphQL adoption in various domain teams. Based on the feedback received, build roadmap for the team in collaboration with architect. Responsibilities: Develops product plans (including target segment and value proposition) and business cases for assigned product or service. Identify market size, preparation of business plans, and assists in pricing recommendations for the defined product and service portfolio. Owns the performance of the product in-market and ensures that the product achieves its financial objectives. Analyzes financial performance, recommends tactics to change the trajectory of the business. Collaborates with dedicated enterprise resources, e.g. Engineering, Supply Chain, CARE, EIT, and other product management teams to optimize the in-market performance of products to attain revenue and margin goals. Monitoring products performance in-market (financial, operational, and customer satisfaction). Manages all life cycle migration strategies and the end of life decision for existing products and services. Other Duties/Projects as assigned by business management, as needed. Qualifications: Have experience with/worked in a team implementing Graph QL, Have experience working on solutions, being implemented across multiple teams 5+ years of experience in breaking down client requirements into user stories Experience managing product life cycle across several phases of implementation #ConcentrixCatalyst Location:USA Seattle 1401 NW 46th St Language Requirements: Time Type:
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: • Spanish To request a reasonable accommodation please click here . If you wish to review the Affirmative Action Plan, please click here .
