Job Summary:Toyota of Kenner, a Toyota dealership located in Kenner, Louisiana, is seeking a motivated and customer-oriented individual to join our team as a Full Time Toyota Express Service Advisor. As the Express Service Advisor, you will be responsible for providing exceptional customer service while ensuring the smooth and efficient operation of our Toyota Express Service department. This is an individual contributor role with a competitive salary range of $45,000 to $80,000 per year, paid semimonthly.Compensation & Benefits:Competitive salary range of $45,000 to $80,000 per year, paid semimonthlyComprehensive benefits package including health, dental, and vision insurancePaid time off and holidays401k with company matchOngoing training and opportunities for career advancementEmployee discounts on vehicle purchases, services, and partsResponsibilities:Greet and assist customers with a positive and professional attitudeSchedule appointments and communicate with customers regarding their service needsProvide accurate estimates for services and obtain customer approvalEnsure work is completed in a timely and efficient mannerCommunicate with technicians to keep customers updated on the status of their vehicleProcess customer payments and maintain accurate recordsContinuously seek opportunities to improve customer satisfaction and service department efficiencyMaintain knowledge of Toyota products, services, and promotionsHandle customer complaints and escalate to management when necessaryFollow dealership and manufacturer guidelines and policiesRequirements:High school diploma or equivalentPrevious experience in customer service, preferably in the automotive industryStrong written and verbal communication skillsExcellent organizational and multitasking abilitiesProficient in basic computer skills and experience with dealership management systems is a plusAbility to work in a fast-paced environment and handle multiple tasks simultaneouslyMust be able to work occasional weekends and eveningsMust have a valid driver's license and clear driving recordEEOC Statement:Toyota of Kenner is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.
