ESSENTIAL JOB FUNCTIONS : Works under the general direction of the Chief Human Resources Officer to provide strategic and operational leadership in the design, development, implementation, administration, and communication of the City of Memphis (COM) Total Rewards (TR) programs including health, welfare, wellness, retirement, base pay, incentives, and other rewards. Supports the City of Memphis strategic objectives and operational excellence. Ensures compliance with all applicable laws including city, state and federal employment and selection regulations. Oversees senior level TR managers responsible for the day-to-day functions, timelines and deliverables of active employee and retiree benefits and paid time off programs while directing, mentoring and coaching HR team members. Develops and maintains a set of TR performance metrics. Creates a culture of performance and recruitment through the design, or redesign of reward and recognition programs. Builds and provides leadership to a competent and client-focused team. Manages annual benefits review and RFP processes, including comparison of current plans to benchmark organizations and industry norms. Makes recommendations for adjusting plans to manage costs. Administers the implementation processes of new plan designs and vendors. Governs benefits administration within Human Resources. Reviews proposed salary adjustments in compliance with established policies and guidelines and recommends corrective or alternative actions to resolve compensation- related problems. Collaborates with Talent Acquisition, HR Business Partners and business leaders to understand and meet their needs relative to compensation and benefits. Partners with HR Business partners and recruitment teams in soliciting, gathering, and evaluating overall operational needs. Advances the current analytical/reporting system for use in trend analysis and regulatory reporting while seeking ongoing opportunities for improvement. Utilizes analytics to drive and improve decision making, data quality and compliance of workforce data. Coaches, trains, and serves as a technical resource to HR and its internal business partners and clients. Works collaboratively with senior staff, peers and City stakeholders to identify and define effective and efficient working relationships, service levels, and expectations throughout the organization. Collaborates with peers to define Service Level Agreements (SLA), accountabilities and authorities for all TR programs, policies, role relationships and procedure. Manages the operations and budget of the Benefits Services and provides leadership and management to staff in the delivery of employment, recruitment, testing, talent management programs, training, performance management, orientation/onboarding, etc.
OTHER FUNCTIONS : 1. Performs additional functions (essential or otherwise) which may be assigned.
TYPICAL PHYSICAL DEMANDS : Must be able to communicate clearly both verbally and in writing with consultants, vendors, and employees/management at all levels within the organization. Requires the ability to operate general office equipment such as a personal computer and telephone.
TYPICAL WORKING CONDITIONS : Majority of work is performed in an office environment. Travel is required to meet with City managers/employees across the city when necessary. Some out- of-town travel to conferences/seminars required on occasion.
MINIMUM QUALIFICATIONS : Bachelor's degree in Human Resources, Public or Business Administration or a closely related field and ten (10) years professional experience in Human Resource Management with eight (8) of the ten (10) years in a managerial capacity; or any combination of experience and training which enables one to perform the essential job functions. Must have five (5) of the ten (10) years in employee benefits administration. Master degree or related human resources certifications preferred. Working experience managing a large health care budget and complex health, leave, wellness and retirement programs preferred. Working experience rolling out corporate programs for large organizations or public-sector environments preferred. The City Charter requires that City Employees must establish residence within Shelby County within six (6) months from date of Employment. Proof of residence will be required at the time of hire. The City Charter requires that City Employees, with the EXECEPTION of "first responders", must establish residence within Shelby County within six (6) months from their date of Employment. Proof of residence will be required at the time of hire. As defined by Tennessee House Bill 105, "first responder means paid, full-time law enforcement officers, firefighters, and emergency medical personnel and dispatchers of law enforcement, fire and emergency medical service departments."
The City of Memphis is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Office of Talent Management at .
Division: Human Resources
