To Go Specialist

Job summary
To-Go/Curbside Server at O'Charley'sResponsible for providing exceptional service to guestsMust have knowledge of food and beverage menus
Job seniority: entry level
Responsibilities
• Be an effective salesperson by making recommendations based on menu knowledge• Make each guest feel appreciated through accommodating actions• Practice the "Hospitality Halo" and maintain a friendly attitude• Work as a team with all O'Charley's team members• Communicate clearly and enthusiastically with guests and team members• Greet guests promptly and ensure efficient food and beverage delivery• Have thorough knowledge of service sequences, To-Go accounting procedures, and packaging• Maintain general appearance of To-Go area through cleaning and stocking• Ensure "Perfect Plate" presentations before delivering items to guests• Own and correct any mistakes made to ensure guest satisfaction
Requirements
• Knowledge of guest relations, To-Go packaging, and menu• Familiarity with service sequences, telephone etiquette, and Point of Sale operation• Commitment to quality service and standards, safety and security procedures, and cash handling• Ability to handle physical tasks such as carrying orders, standing for extended periods, and lifting heavy items
Key Skills Needed
• Sales• Customer service• Communication• Teamwork• Organization