Company Description Dairy.com (www.dairy.com) is the leading software-as-a-service (SaaS) solutions provider to the dairy industry. Our suite of sourcing, trading, transaction facilitation, data processing and data analytics solutions are trusted to power certain mission-critical activities. Today our solutions and services help clients solve real and complex supply chain problems.Dairy.com is positioned to be the world's preeminent provider of dairy intelligence and technology, helping our customers feed a growing world. That's what we strive for every day. We're a critical lynchpin in the global food supply chain…and our customers remind us of it quite often.It takes a great culture and amazing talent to meet such lofty goals. We invest in our people and promote a diverse, inclusive, and engaging culture. Titles don't really matter here. We like to say that we are all part of a "great team doing great things." We look for employees who are engaged and passionate about our products and our customers' success.This, we believe, creates a dynamic work environment where we all actually get along, help one another, and feel good about the work we do. When talented people come together who share similar values – amazing things happen.Job DescriptionSummary: This position will primarily work with external customers on software upgrades, conversions, and infrastructure as well as other business needs. Will also be back up for the IT Infrastructure Manager for internal network support. Ability to manage a constant flow of work and deal with changing priorities is a must. Work in a team to support the implementation and programming staff members with scheduled deployment of software installations and upgrades. Possess the ability to handle multiple projects at the same time and communicate complex technical concepts to non-technical people. Teamwork and collaboration are key. This position will collaborate internally and externally to service the hub of dairy technology stakeholders and be a team player that focuses on the dairy industry and its uniqueness.Essential Duties & Responsibilities:Work within Microsoft SQL Server database and collaborate with customers to remotely perform upgrades to software database.Support and monitor on a daily basis: Microsoft Windows server technologies (Server 2012/2016) operating systems, Exchange, DNS and Active Directory, and virtualization platforms.Work with Project Manager to determine timeline for software upgradesExplain the upgrade process and timeline to the customer and assess customer site for readinessPerform upgrade for customer to install software updates; Work with Implementation Team to perform post upgrade supportAdminister Microsoft Windows Server: Account Management, File Management, Active Directory Management, Group Policy Administration, Implementing Server Roles, DNS/DHCP, ADFS, Exchange using Office 365.Experience with VMware is required.VMware, experienced in management of ESX virtual hosts (Hyper-V experience ok too, just VMware preferred)Provide support for Office 365 and AWS Cloud EnvironmentProvide Tier II desktop, server, networking and application support, troubleshoot and resolve high level technical issues through JIRA ticketing system including new user setups, line of business application support, and hosted application support.Produce, maintain and update technical documentation and ticketsQualifications· Bachelor's degree preferred and 4 years' experience in similar role; or equivalent combination of education and experience.· Experience administrating Microsoft Windows Server; Account Management, File Management, Active Directory Management, Group Policy Administration, Implementing Server Roles, DNS/DHCP, ADFS.· Network troubleshooting skills - Layer 2 and 3 switches, VLANs, VPN connections, Routing.· VMware: ESX· Web Services: IIS, Apache, Tomcat· Understanding of one or more storage technologies, such as Fiber Channel SAN, iSCSI and other high-speed interconnects (InfiniBand, 10GbE, etc)· Cross-platform OS knowledge [Linux and Windows] both workstation and server· Experience supporting cloud applications such as Office 365 and AWS· Experience supporting Identity Access Management solutions. Such as LDAP, RSA, ADFS or RADIUS· Shell or Bash scripting experienceAdditional InformationIf this job sounds like the perfect fit for you, please apply https://www.dairy.com/careers/All your information will be kept confidential according to EEO guidelines.
