Tier Ii Systems Administrator

Job summary
Tier II Systems AdministratorProvide technical support to usersFull-time 100% remote position
Job seniority: entry level
Responsibilities
• Be an escalation point for the help desk and assist System Engineers as needed.• Provide first-level contact and convey resolutions to customer issues.• Walk customers through the problem-solving process.• Track, route, and properly escalate unresolved queries to the next level of support.• Follow up with customers, provide feedback and see problems through to resolution.• Utilize excellent customer service skills and exceed customers' expectations.• Ensure proper recording, documentation, and closure.• Provide after-hours and on-call support as needed.• Other duties may be added and/or assigned as needed by supervisor.
Requirements
• Must want to be part of a Team• Must be reliable• Exceptional interpersonal skills, with a focus on building rapport, listening, and questioning skills.• Strong documentation skills and keen attention to detail.• Ability to effectively prioritize and execute tasks in a high-pressure environment.• Proven working experience in providing help desk support• Proficiency in English, as this work is primarily remote, clear communication with clients is a must via phone.• Associate degree in Information Technology, Computer Science or equivalent• Have a valid driver's license and are able to lift and carry basic computer equipment.
Key Skills Needed
• Banking experience of any kind (IT a plus)• Desktops/Laptop Hardware• Computer Peripherals (Sound, Monitors, Mouse, etc.)• Current Microsoft Windows Operating Systems• Current Apple Computer Operating Systems• Encryption Software• Microsoft Office• Banking Software HUGE plus• LAN/WAN/Firewall• Email/Exchange• Virus Scans and Removal• VPN• Active Directory
Benefits
• 401(k) matching• Dental insurance• Employee discount• Flexible schedule• Flexible spending account• Health insurance• Health savings account• Life insurance• Paid time off• Referral program• Retirement plan• Vision insurance