The RoleAs part of the Technical Support team, based out of our London office, you will work on leading-edge cloud-managed IoT technology while providing troubleshooting, design, and integration assistance to our growing base of enterprise customers. You work on the same issues and projects as full-time Technical Support Engineers, so if you are interested in making an impact and learning valuable career skills in a highly technical real-world environment, come join us!ResponsibilitiesTroubleshoot network, hardware, and software issues related to the Verkada platformProvide best practice design and integration expertise to enterprise customersCommunicate technical matters to customers both orally and in writingOwn customer issues from creation to resolutionCollaborate with Engineering and Product teams to test new products and identify bugsContribute content to our Knowledge BaseLab testing and team projectsRequirementsUniversity students seeking a Sandwich year/ Industrial Placement. & working towards a Bachelor's or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or CybersecurityCoursework with a focus on computer networking, Linux, computer systems, Python or other coding languageAbility to communicate complex technical matters both orally and in writingDemonstrated problem-solving skills and attention to detailAbility to work within a team environmentIndustry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+Industrial Placement Perks & BenefitsOur benefits and perks programs include, but are not limited to: Kitchen filled with drinks and snacks & daily food allowance at the officeEmployee Pay DisclosureAt Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. For this role, Verkada estimates a starting annual base salary will fall in the range of approximately £39,000. This estimate can vary based on the factors described above, so the actual starting annual base salary may be above or below this range. Annual base salary is also just one component of Verkada's total rewards package. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs).
