We are looking for an expert Technical Support Coordinator to join our vibrant team at Enterprise Rent-A-Car in Saint Louis, MO.
Growing your career as a Full Time Technical Support Coordinator is an amazing opportunity to develop relevant skills.
If you are strong in leadership, communication and have the right drive for the job, then apply for the position of Technical Support Coordinator at Enterprise Rent-A-Car today!
About the Role The Technical Support Coordinator is a member of our Technology Solutions Team, supporting Enterprise Car Sales operations nationwide. They are responsible for providing professional, timely, and accurate resolution of technology and operational related issues and incidents to serve our growing operation.
Being a member of the Car Sales Technology Solutions team offers many advantages including exposure to several applications and vendor products, multi-faceted roles and experiences, cross-functional team collaboration, and the ability to see the immediate impact of contributions. If you can effectively navigate change and enjoy wearing many hats you will find this an opportunity to maximize skill diversity, learn many facets of Car Sales processes and systems, and build broad IT experience.
This is a full-time position with a schedule of Tue-Sat 1pm-10pm.
This position is part of our Enterprise Car Sales - Shared Services Division St. Louis, MO and is currently on a hybrid schedule. Enterprise offers an excellent package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, paid time off, and organizational growth potential.
Compensation decisions will be made based on factors that include but are not limited to experience, education, location and skill level. Company Overview Enterprise Holdings Inc. is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car , National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries . Enterprise Holdings and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.
Privately held by the Taylor family of St. Louis, Enterprise Holdings together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.1 million vehicles and accounted for nearly $30 billion in revenue in fiscal year 2022 through a network of more than 10,000 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.
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Resolve technology-related incidents Provide remote customer service Ensure the highest-level of customer service by following professional phone etiquette protocol and operating in a helpful and timely manner Troubleshoot software and hardware problems quickly to determine the appropriate resolution path Document issues within the problem management system with clear, concise and accurate information; document troubleshooting process and procedure for each issue Assist with trend and root cause analysis; identify and communicate problem trends; identify and communicate gaps in department knowledge required to resolve specific problems Track activities using the appropriate software Educate customers on appropriate problem resolutions to minimize repeat requests; provide timely follow-up Equal Opportunity Employer/Disability/Veterans Minimum: High School diploma/GED required Bachelor's Degree preferred Must have 1 or more years of experience troubleshooting business or personal PC hardware/software Must have previous experience in a customer facing role Must be able to work Tue-Sat 1pm-10pm. Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Technical Skills: Technical proficiency in Windows OS, Office 365, and MS Office Products (including Excel and OneNote) preferred Experience with JIRA, Confluence, SharePoint, ServiceNow preferred Competency Based: Executing Working With a Team Customer Service Communication Resilience Flexibility Benefits of working as a Technical Support Coordinator in Saint Louis, MO:
? Excellent benefits
? Opportunities to grow
? Advantageous package
