Technical Support Center Engineer

Description
Position Details :
Title: Technical Support Center Engineer
Location: Kennesaw, GA
Shift: Dayshift (8-5)
Compensation: $80,000 - $85,000 Base Salary + Bonus of 4K-5K anually
Benefits: Full Comprehensive Benefits Package (Health, Dental, Vision), HSA and FSA + 401k match
Travel: Desk 70-80%, Travel 20-30%, overnights less than 5%

Position Description :
The Technical Support Center Engineer will troubleshoot electronic and electromechanical systems based on schematics and mechanical drawings and provide technical support to customers and Company sales and service staff regarding testing equipment, calibration equipment, procedures, software support, application support, and system validation. This engineer will assist the service operations team with technical questions and administrative details, help customers with testing equipment, software, or application questions through various channels. This role will act as a liaison between customers and production/engineering departments for complex issues and actively manage open installations and warranty claims. This Technical Support Center Engineer will perform in-house repairs, testing system modernizations, and rebuilds as needed, modify customer specifications and design new test methods when required, conduct field visits as necessary, depending on the complexity of the issue or availability of the field service team, and assist with calibration equipment or urgent part needs for the field service team.

Requirements/ Relevant Experience:
• Associate's degree or vocational apprenticeship with at least 3 years of job-related technical experience.
• Excellent communication skills to articulate instructions over the phone for technical calls/online.
• Proficiency in Excel, Outlook, Word, and PowerPoint, with strong computer skills.
• Knowledge of electrical and mechanical troubleshooting, minimal programming experience, machining experience, and/or welding.
• Preferred experience with materials testing software (e.g., testXpert).
• Proficiency in CRM software, such as Microsoft Dynamics, is highly desired to effectively manage customer interactions, track support cases, and maintain accurate documentation.
• Willingness to travel domestically up to 30% of the time.