Technical Support Analyst

Position: Technical Support Analyst No. of Positions: 1 Location: St. Louis MO 63121 Key Skills: Unix Linux Windows ServiceNow SiteScope New Relic Experience Range: 35 Years Work Mode: 100% Onsite Duration: 6 Months Interview Process: 1 or 2 Client Interviews (Video) Technical Skills: (Primary)
COACHING TECHNICAL SUPPORT NETWORK KNOWLEDGE GENERAL NETWORK ORGANIZATIONAL SKILLS System Administration skills of UNIX Linux and Windows operating systems required General network knowledge of WANs and LANs required Basic experience in multiplatform distributed environment preferable Experience with one or more of the following network system or application management tools preferable: ServiceNow SiteScope New Relic Minimum 35 years direct IT experience Strong interpersonal written and verbal communication skills are required Strong organizational skills the ability to work in a fastpaced environment and a collaborative teamorientated attitude are required Customer service & leadership
Delivers professional activities in the IT Support job family with a focus on IT Technical Operations. Plans monitors and evaluates performance of enterprise systems and makes recommendations for improvement/upgrades. Assists in developing technical standards and application interface. Provides routine technical assistance and resolution for noncomplex network problems. Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas. Provides standard professional advice and creates initial reports/analyses for review. May provide guidance coaching and direction to more junior members of the team in IT Technical Operations. Education:
Associates Degree or higher preferred in technology or equivalent work experience
Soft Skills
Good communication
Presentation
Team player