The Technical Advisor answers incoming service calls, assists LNC Technicians with preparing for a job, answers questions arising on the job and following up on open issues after the job. Manages all shop diagnose, adjust, repair or overhaul of mobile equipment such as crawler cranes, drilling rigs, etc.
Responsibilities
Teach all US technicians how to accomplish their duties as listed below properly and successfully whenever they do shop repairs and assist all filed technicians with your knowledge of the following:
Repair and replacement of damaged or worn parts
Operate and inspect machines or heavy equipment in order to diagnose defects.
Dismantle and reassemble heavy equipment using hoists and hand tools.
Clean, lubricate and perform other routine maintenance work on equipment
Examine parts for damage or excessive wear using micrometers and gauges.
Read, understand, and interpret operating manuals, parts manuals, blueprints and technical drawings.
Overhaul and test machines or equipment to ensure operating efficiency.
Inspect, test, and listen to defective equipment to diagnose malfunctions using test instruments such as handheld computers, motor analyzers, chassis charts and pressure gauges.
Inspect and verify dimensions and clearances of parts to ensure conformance to factory specifications.
Complete assigned paperwork as instructed.
Oversees the maintenance of quality standards through visual and mechanical inspection methods.
Promotes a safe work environment by ensuring the group and self follow established safety procedures.
Test mechanical products and equipment after shop repair or modification to ensure proper performance and compliance with manufacturer's specifications.
Take service calls and help resolving the incoming issues such as emergency calls, technical questions, operational problems etc.
Assist and support all field technicians by scheduling flights, organizing hotels and rental cars, providing relevant jobsite information (such as jobsite address, contact person,...) and job information (blueprints, etc.)
Take part in the rotating duty for the 24 hour service hotline (once installed)
Set the positive example in punctuality and professional demeanor by respectful communication with all levels of staff, keeping work areas clean and orderly, and promoting safety regulations and all other company programs and teach those values to the US Service technicians.
Competencies
High school graduate or GED. At least two to three years of experience as technician in the crane business.
Completes technical apprenticeship.
Demonstrates initiative to visualize, organize, manage, and complete projects in individual and group settings.
Ability to interface with all levels of staff.
Demonstrates ability to handle confidential information.
Proficiency in PC based word processing and spreadsheets.
Ability to multi-task while completing work in a competent and professional manner.
Travel domestically and internationally up to 80% of the time.
Ability to obtain and maintain a valid driver license and passport.
Ability to work overtime as well as on weekends or on call duty.
Our Offer
An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.
Referral Bonus: Tier III
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Melissa Silva.
Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.
One Passion. Many Opportunities.
The company
In line with its international growth, Liebherr's venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr's manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for 12 product segments that are positioned across the United States.
Location
Liebherr USA Co.
7075 Bennington Street
77028 Houston, TX
United States (US)
Contact
Melissa Silva
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