Job OverviewAbout Us:
The Phoenix Taproom & Kitchen is the Midwest's largest self-pour taproom located in the picturesque heart of downtown Eau Claire, WI, nestled along the scenic Chippewa River. With 72 taps featuring a diverse selection of craft beverages, an extensive cocktail bar, and a menu of culinary delights, we offer an unparalleled dining and drinking experience to our patrons.
Job Description:
We are seeking a passionate and customer-focused Team Lead to join our dynamic team at The Phoenix Taproom & Kitchen. As the Team Lead, you will play a pivotal role in ensuring that our patrons have an exceptional and memorable taproom experience. While you will not have direct supervision of any employees, you will serve as a key point of contact for our customers, providing guidance, recommendations, and assistance as needed.
Responsibilities: Customer Engagement: Be the face of The Phoenix Taproom & Kitchen, providing exceptional customer service by assisting patrons with their self-pour experience, as well as explaining our beverage and culinary offerings, and addressing any inquiries or concerns.Product Knowledge: Develop a deep understanding of our ever-changing selection of craft beverages, cocktails, and food items to provide informed recommendations and insights to customers.Assist with Operations: Collaborate with the taproom and kitchen staff to ensure efficient and seamless operations. Help with restocking, cleaning, and maintaining the self-pour stations and taproom, ensuring a clean and organized environment.Conflict Resolution: Handle customer issues and concerns professionally and effectively, seeking solutions to ensure a positive customer experience.Promotions and Events: Assist in the promotion and execution of special events, promotions, and tastings to enhance the taproom's atmosphere and drive business.Compliance: Ensure that all customers adhere to age verification and responsible drinking policies in accordance with state regulations.Team Player: Collaborate with your colleagues and management to create a harmonious work environment, contributing to the overall success of The Phoenix Taproom & Kitchen.Qualifications: Previous experience in a customer service or hospitality role is preferred.Strong interpersonal and communication skills.Knowledge and passion for craft beverages and cocktails is a plus.Ability to work in a fast-paced environment and handle multiple tasks simultaneously.Exceptional problem-solving skills.Must be reliable and punctual.Ability to work evenings, weekends, and holidays as needed.Benefits: Competitive hourly wage + tipsAttractive bonus structurePTO + Paid HolidaysDental, vision, short-term, life, and health insuranceOpportunities for professional growth and developmentDiscounts on food, beverages and merchVibrant and inclusive work environmentBe part of a rapidly growing and innovative establishment in Eau Claire's downtown sceneIf you are a customer-centric individual with a passion for craft beverages and are excited to be a part of the thriving culinary and craft beverage culture in Eau Claire, we encourage you to apply for the Team Lead position at The Phoenix Taproom & Kitchen. Join us in delivering exceptional experiences and creating unforgettable memories for our patrons in the heart of downtown Eau Claire!
