Systems Services Representative - Atlanta, Ga

IBM seeks to hire an experienced hardware computer technician; System Services Representative (SSR) for the ATLANTA, GA area. This role is for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components, including hardware, networking products, software, and operating systems in a data center environment covering 3rd shift. This will also include weekend and holiday coverage as well. The individual will be the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. Will advise the client of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair the client's IT operation. Will perform services activities such as systems assurance, systems-level problem determination & repair, installation, discontinuance and relocation of IBM and non-IBM systems and products. Accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, this individual will be the IBM technical interface to clients and manage the situation until the problem is resolved.