Systems Operations Analyst

About Us:
At our core, we're dedicated to empowering individuals. We've created a marketplace where users can effortlessly compare personalized rates and quotes from various lenders and carriers, spanning student loans, mortgages, personal loans, and insurance. Our mission is simple yet profound: to give consumers the power they deserve, fostering a world where ethical lending and insurance practices thrive.
About the Role:
We're seeking a dynamic Operations Analyst to join our team. As a crucial member, you'll play a pivotal role in enhancing the efficiency and optimization of our marketplace systems. Your responsibilities will include identifying opportunities for improvement, collaborating closely with our Product and Product Operations teams, and spearheading the documentation of requirements for new features. In addition, you'll serve as a subject matter expert (SME) for our systems, providing invaluable support and troubleshooting assistance.
Key Responsibilities:
- Systems Management:
- Draft, test, and troubleshoot eligibility tickets for our vertical.
- Spearhead the onboarding process for lenders within our vertical.
- Oversee integrations and ensure seamless functionality.
- Conduct testing and troubleshooting of Salesforce features.
- Documentation:
- Maintain comprehensive documentation pertaining to our vertical's systems, ensuring clarity and accessibility.
- Analytics:
- Perform in-depth analyses at the loan level.
- Develop insightful reports and dashboards to gauge system health metrics effectively.
- Collaboration:
- Foster strong collaboration with internal teams at Credible.
- Engage directly with external vendors and partners to uphold our standards of excellence.
What You'll Bring:
- Exceptional Communication Skills: Both verbal and written communication are your forte.
- Analytical Prowess: You excel in research and possess a keen analytical eye.
- Vendor Interface: You can interact with external vendors in a professional manner, ensuring productive outcomes.
- Adaptability: With the ability to juggle multiple tasks seamlessly, you're adept at navigating shifting priorities.
- Self-Motivation and Attention to Detail: You thrive in a self-directed environment, with a sharp focus on detail.
- Organizational Acumen: You understand how disparate software components come together to form a cohesive system.
- Ownership Mentality: You approach challenges with a strong sense of ownership, driving solutions to fruition.
Employment Type: Full-Time
Salary: $ 71,000.00 77,000.00 Per Year