Systems Engineer - Sme

JOB DESCRIPTION Clearance Level: Top Secret/SCI with Full Scope Polygraph
Skill Level(s): Subject Matter Expert •  maintain and enhance the performance of the Organizer's network, software, and related standalone workstations and laptops.
•  maintain network file servers with minimal disruption and downtime as determined by real-time monitoring to include updating and replacing file server hardware components.
•  maintain remote workstation hardware, or delegate to a Organizer approved representative at remote site.
•  travel to Organizer sites to perform preventative and regular maintenance to the Organizer network and related hardware and software components.
•  support development of new technologies to replace existing applications. This will include documentation of existing technologies, processes, design of the current network and applications, and answering questions about how the current system works and exporting data.
•  perform a variety of engineering analyses, software, hardware, or network development. This may include integration, testing, and maintenance tasks for purposes of integrating hardware and software products into the Organizer's system.
•  remain compliant with evolving Organizer security practices and accreditation requirements.
•  as directed, manage webpages to include designing, developing, deploying, maintaining, testing and performing quality assurance of webpages and web software. Organizer expects this work to be part-time (.25 -.50 FTE hrs).
•  ensure that the Organizer's software remains operable in the latest Operating System possible. The application shall remain operable with any future hardware changes, such as processor updates.
•  analyze and design databases within a software area.
•  reengineer software systems as required.
•  develop code, test, and debug new software or enhancements to existing software in Client and Web environments.
•  develop, maintain, and deploy tools as requested to allow easier installation of software and remote administration of Organizer system at remote sites. Approved personnel should be able to perform remote administration at all levels in order to support real time Organizer operations.
•  maintain a single point of contact at all times (on call 24/7) and shall have at least one person at a Organizer facility during core hours, 9am to 3pm Eastern Time, Monday through Friday with at least one emergency customer support team member available to respond to Organizer needs 24/7.
•  provide Customer Support Services including: Problem identification, tracking with the Organizer's workflow management tool, reporting, escalation, and resolution; Requirements management; Virus scanning services; Desktop, stand-alone, and laptop configuring services; Servers, printers and peripheral services to include system installation assistance; Data transfer services; Access administration for user identification and authentication; Maintaining comprehensive administrative access to Organizer System Administration.
•  manage secure server practices, including access configuration and physical security.
•  create and maintain data backups and archival procedures. Software and security updates shall be performed at the earliest opportunity while minimizing disruptions.
•  provide information assurance support services to ensure the development, deployment, operations, implementation and support of the Organizer's system is consistent with INFOSEC policies and procedures by interpreting information assurance policies, defining best practices, or through certification and accreditation support throughout the life-cycle of the system.
•  keep inventory of property of all hardware related to the Organizer system, to include standalone workstations, laptops, and printers.
Required Skills
Clearance Level: Top Secret/SCI with Full Scope Polygraph
Skill Level(s): Subject Matter Expert
The Candidate shall have the following required skills, certifications and demonstrated experience:
•  programming in Smalltalk , Python, and Objective-C.
•  on-the-job experience with SQL databases.
•  and proficiency with version control systems, such as Git.
•  systems architecture and design, to include project plans, costs, and schedules.
•  on-the-job experience presenting management with system architecture and design choices, including risk management assessments and recommendations.
•  managing systems utilizing Mac Open Directory.
•  managing and deploying Mac OS 10+ and Windows based workstations.
•  understanding of databases, servers, and other system infrastructure, including network switches, routers, workstations, and standalone systems.
•  working with large userbases, responding to troubleshooting tickets, access control, and responding to other end-user requests.
•  surveying sites and identifying network and system issues.
•  troubleshooting network, server, and stand-alone Apple and Windows based workstation hardware as well as compatibility of applications between Operating system manufacturers and across OS versions.
•  applying quality assurance and configuration management best practices.
•  evaluating new hardware or software to provide recommendations for procurement.
•  recommending process changes to improve efficiency.
•  ensuring component compatibility.
•  system security accreditation.
•  on-the-job experience or working knowledge of applying policies and procedures relating to design, upgrade, and operating and maintenance of networks.
•  analyzing and troubleshooting network latency, access, and security issues.
•  installation and removal of network hardware and infrastructure.
•  managing license servers used by Adobe and Microsoft Office products, across multi-user networks.
•  on-the-job experience with systems integration.
Highly Desired Skills
Skills and demonstrated experiences that are highly desired but not required to perform the work include:
•  providing technical consultations to Organizer.
•  security accreditation practices and procedures and conducting assessments of existing Organizer stand-alone networks.
•  setting up and managing Windows Active Directory environments.
•  managing and monitoring the performance of cloud applications.
•  deploying and implementing cloud solutions, services, and concepts of cloud architectures.
•  on-the-job experience with Organizer security and accreditation systems.
•  programming in Java and C++.
•  programming Android and iOS compatible applications.
•  developing multi-user GUI base applications and databases for Mac OS environments.
•  on-the-job experience with network design and configuration.
Employment Type: Full Time
Workplace Type: On-Site WHY PENDULUM
At Pendulum, we set an industry standard of doing right by our people so we can do right by our clients. We generously offer: • 11% 401(k) Matching Contribution
• 5 weeks of Paid Leave
• Health Insurance: Medical, Dental, & Vision
• Generous Training Budget
• Employee Referral Bonus
• Business Development / Growth Incentives
• Opportunities for Paid Training/Certifications and Education
TRAVEL
Temporary Duty Travel is anticipated for this Position
• Local
• Within the Continental United States (CONUS)
• Outside the Continental United States (OCONUS)
Application Deadline Date: 4/19/24
Ref#: 2276-03
Please be aware that all of our current positions require an Active U.S Top Secret/SCI Security Clearance with an Active Full Scope Polygraph which requires U.S citizenship. Pendulum is an Equal Opportunity Employer. Pendulum is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, characteristic or membership in any other group protected by federal, state or local laws.
By submitting your resume for this position, you understand and agree that Pendulum may share your resume, as well as any other related personal information or documentation you provide in your application, with its affiliated companies for the purpose of considering you for other available positions.
Pendulum maintains a drug-free workplace and may perform pre-employment substance abuse testing, where required by contract and permitted by law.