Systems Administrator Please Note: Internal Employees, please access the Career app on the Workday Dashboard homepage to apply for the position.
The University of Massachusetts Global (UMass Global) is a private, nonprofitaffiliate of the University of Massachusetts. Accredited by WASC (Western Association of Schools and Colleges), the university offersundergraduate, graduate, credential, and certificate programs designed to be relevant to more than 90 career paths. UMass Global has rankedconsistently among the best in the nation by U.S. News and World Report.
At the University of Massachusetts Global, we value thepersonal health and financial well-being of our employees. With our affordable and flexible benefit packages we aim to provide peace of mindto allow employees to focus on important aspects of their lives. Our benefits include: Healthcare
Medical, dental, andvision plans - including health and flexible spending accounts - that cover you and your family. Work-Life Balance
Weencourage a healthy work-life balance, that's why we offer flexible schedules and remote work opportunities. In addition, we providegenerous vacation and sick time and 13 paid holidays which includes a winter break. Financial Protection
For life'sunexpected surprises - we provide life and disability insurance, prepaid legal, identity theft, critical illness, accident, and travelassistance. We also have programs to help you manage student debt offered through SAVI. Employees are also eligible for Public Student LoanForgiveness. Tuition Remission
We support the educational goals of you and your family by providing tuition discountsat UMass Global and Chapman University. Wellbeing
24/7 counseling support, through our Employee Assistance Program, andfree premium subscription to Calm for you and your dependents! In addition, our Wellness program provides year-round events that bringtogether our community and promotes employee well-being. Retirement
Pre-tax and Roth options with a generous match of6% and additional employer contribution of 3% - totaling 9%!
Under the general direction of the Systems Manager, this positionprovides support for applications, services and servers at the University of Massachusetts Global. This position is responsible for thesetup, installation, configuration, upgrading, and evaluation phases of providing applications, services, and servers for customer use.Provide technical, instructional, and administrative support to the UMass Global constituencies related to applications, services, andservers.
This position is CA remote but has responsibilities requiring occasional on-site Central office visitation (Orange County,CA).
NOTE: unless otherwise indicated, work hours are based on Pacific Time.
The hiring range for this position is $37.00 -$42.00 per hour. Offers are determined by a variety of factors, including but not limited to: geographical location, knowledge, skills,years & depth of experience, and equity with internal team members. TYPE OF SUPERVISION RECEIVED: General directionfrom the Systems Manager POSITION DUTIES AND RESPONSIBILITIES: Essential functions: 100% oftime Manage application and server backups across the enterprise, including on premises (Hyper-V and VMware) and cloud(AWS) Diagnose, replace, upgrade, and repair applications, services, and servers for Windows and Linux Install new, upgradeexisting, and troubleshooting application, service, or server related issues Use and maintain tools such as SCCM, SCVMM, and SCOM tomanage operating system patching, and enterprise services Write and maintain PowerShell scripts for reporting and systemautomation Handle technical inventories, shipping logistics, and equipment organization Perform work in accordance withsystems diagrams, both in-house and on-site Create and maintain training documentation for team members supporting applications andservices Continuously assess all documented processes for improvements Provide high quality support to universitycustomers Work with teams and team members to provide our customers an excellent experience Perform other duties asassigned Non-Essential Functions of the Job: None identified at this time POSITION SPECIFICATIONS ANDREQUIREMENTS: Special Conditions of Employment: Position may be required to work flexible hours particularly givencampuses' extended hours of operation, and may require occasional weekend and/or evening work. All applicants are subject to a backgroundcheck and criminal history review. Working conditions are normal for an office environment. Previous Experience: Required: Experience and knowledge in Cloud hosting instance management and creation (AWS) Experience andknowledge of PowerShell and the ability to write scripts for automation or reporting purposes Experience and knowledge of Linux andusing a Linux Shell (RHEL, Bash) Experience and advanced knowledge understanding of server virtualization technologies(Hyper-V) Experience and knowledge of Cluster/Highly Available environments (Hyper-V) Experience and advanced knowledge ofWindows Server and Desktop Operating Systems Experience and advanced knowledge of VDI and technologies used in support of virtualdesktops (Hyper-V, RDS) Experience and knowledge in the Office 365 environment Thorough knowledge and understanding of,including proven experience, in using applications, servers, and services 3+ years of application, server maintenance experience,supporting service desk staff using enterprise tools such as SCCM, SCVMM, and SCOM Experience and knowledge of industry trends andbest practices, including knowledge in using Microsoft technologies Proven ability to exercise independent thinking and judgment tocarry out duties in a timely manner, even when faced with interruptions, distractions, and fluctuating workload Strong commitment tocustomer service and teamwork Desired Qualifications: Technical Certifications (Examples: MCITP, A+,etc.) Prior experience providing support in an academic environment Bachelor's Degree in Computer Science, CIS, MIS, orBusiness Administration and/or relevant experience Knowledge and Education: Experience and advanced knowledge offundamental operations, problem diagnosis and correction of relevant computer software, hardware, audio visual and otherequipment Ability to create and understand schematic diagrams, and system diagrams Knowledge and experience of customerservice practices Strong oral and written communication skills Machines, Tools, Equipment, Electronic Devices andSoftware: Use of a personal computer, Microsoft Office software, printers, and typical office equipment License(s) andCertificate(s): Desired where relevant to position and skillsets Contact with Students: Contact with students islimited Contact with Faculty and/or Staff: Frequent, daily, interactions with faculty and staff Contact withCommunity and Vendors: Incumbent will have contact with vendors and will work within the guidelines established by University ofMassachusetts Global. Please Note: Internal Employees, please access the Career app on the WorkdayDashboard homepage to apply for the position.
Equal Employment Opportunity - UMass Global is committed to providingan educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms ofdiscrimination and harassment on the basis of age, ancestry, color, religious creed (including religious dress and grooming practices),disability (mental and physical), marital status, medical condition, genetic information, military and veteran status, national origin(including language use restrictions), race, sex (including pregnancy, childbirth, breastfeeding, and/ related medical conditions), gender,gender identity, gender expression, sexual orientation, or any other characteristic protected by local, state or federallaw.
Reasonable Accommodation - UMass Global provides reasonable accommodations to applicants with disabilities. If you need areasonable accommodation for any part of the application and hiring process, please notify the recruitment department at . To apply, visit _R-1602
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