** System General Manager**
**Job Category****:** System
**Requisition Number****:** SYSTE003940
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**Job Details**
**Description**
Join Sparklight, part of Cable One, Inc. (NYSE: CABO), as our System General Manager. In this role, you have overall management of our West Valley system, including community and government relations, operations, maintenance, and associate engagement and development. You will ensure optimal customer satisfaction, profitability, and smooth operations of assigned areas. As System General Manager, you will also be involved in all aspects of the deployment, growth, and operations of all cable services and products for residential and business customers.
At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, and an open and inclusive workplace.
We are committed to maintaining the safety and well-being of our team, customers and the communities in which we live and serve. We are closely monitoring the impact of Covid-19 at a global and local level and are taking every precaution to keep our associates, customers and families safe. Meetings and interviews are being held virtually, and all associates that are able to work from
**What this position does to contribute to the Companys success:**
* Takes on all duties needed to help drive our Purpose and follow our Values and Basic Principles.
* Plans, directs, and coordinates the management of a cable system or multiple cable systems.
* Represents system in community affairs, including participation in civic organizations and community events. Engages with community leadership, local franchise authorities, and state and federal officials, developing and maintaining positive relationships.
* Maintains full awareness of the competitive footprint, including initiatives and offers; Analyzes and reports on data, recommending competitive response to any potential and existing competitors.
* Increases and maintains system customer satisfaction by facilitating processes to exceed standards in plant health, customer service, and technical operations.
* Analyzes, plans, executes, and revises system activities and marketing in order to maximize subscriber and cash flow growth while minimizing capital and operating expenses.
* Provides quality coaching, development, delegation, leadership and direction to a high performing team. Cultivates, pursues and promotes a culture of continued excellence through individual and team growth.
* Ensures high levels of associate satisfaction with periodic feedback sessions and actively engaging in associate relations, training, development, and accountability.
* Creates and monitors accurate operating and capital budgets for the system. Assumes P&L responsibility.
* Measures and analyzes key performance trends; develops action plans to address opportunities for improvement and operating efficiencies, along with actively participating in the implementation of these initiatives.
* Promotes and ensures engagement in company-wide initiatives, such as safety programs, inclusion and diversity efforts, and compliance-related training.
* Manages projects that drive improved customer experience, process improvement, and cost reduction throughout the full customer lifecycle, including deploying and executing identified deliverables.
**Qualifications:**
* Associate's Degree required. Bachelor's Degree preferred. Equivalent experience in a managerial role for a cable system may substitute for education requirement.
* A minimum of 5 years progressive experience in telecommunications or related industry, ideally in a managerial role for a cable system or large department.
* Experience with both technical operations and customer operations ideal.
* Ability to prioritize, organize, and handle multiple projects and tasks effectively.
* Proficiency with software applications such as Microsoft Word, Outlook, Excel, and Power Point.
* Knowledge of marketing and competitive strategies.
* Inspirational leadership skills with proven ability to drive engagement and associate satisfaction.
* Strong written and verbal communication skills, along with exceptional listening skills.
* Successful track record in managing budgets and/ or P&L responsibility.
* Ability to utilize and analyze metrics and data.
* Strong problem analysis, decision-making and problem resolution skills.
* Demonstrated ability to create and maintain highly effective teams.
* Up to 15% domestic travel.
* Valid driver's license with a good driving record.
**Core Competencies:**
* **Committed:** Values each and every customer, while working hard to keep their business and support our communities.
* **Helpful:** Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
* **Proactive:** Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
* **Personal:** Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
**Benefits:** Cable One appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
* Medical, dental, and vision plans start when you start
* Paid time off (Vacation, holiday, and personal/sick days)
* 401(k) - 100% Company match (match program starts after 1 year of service, up to 5% of salary)
* Life insurance (self, spouse, children)
**Plus other perks:**
* Tuition Reimbursement (up to $5,250 on 1st year)
* Up to seventy-five dollars a month towards cable and internet services
* Annual community support to various organizations across the U.S.
* Cable One Associate Recognition & Award Program
* Advancement opportunities
* Collaborative work environment
Pre-hire processes: Cable One, Inc. is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, driving (if applicable), physical (if applicable), drug screening and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify and embody each and every day. Cable One and all of its subsidiaries provide Equal Employment Opportunities to all individuals of different race, creed, color, religion, national origin, nationality, ancestry, sex/gender, pregnancy, affectional or sexual orientation, gender identity, age, disability, marital status, citizenship, genetic information, veteran status, or any other category protected by applicable law.
EOE/Disability
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