System Administrator/Computer Technician

SCD Information Technology is seeking a skilled System Administrator 1 to join our team in Laurel, MD. Job Description: Follow a morning routine of checking network servers, classroom computers, and Smartboards for hardware, software, and connectivity issues Create Active Directory accounts and Exchange mailboxes. Enable student and visitor accounts upon request. Remove terminated staff accounts and mailboxes upon request Troubleshoot major network connectivity issues and virus infestations. Notify and provide resolution recommendations to supervisor Fix various computer issues relating to sound, scanning, mice, keyboards, thumb drives, monitors, printing, and network connectivity on a daily basis Monitor help desk submissions, triage, and address Image computers using an external hard drive or imaging platform such as Clonezilla for Windows systems.  Assist Instructors in using application software Resolve various login issues, such as those relating to passwords, user ID, incorrect domain, network connectivity, and hardware Add, delete, or update computer inventory in database when equipment is moved, disposed, or transferred out of the building Restore files and directories from backup Must Haves: TS/SCI with FULL SCOPE POLY Security+ (Sec+) certification At least 3 years of IT experience providing desktop support Desired Skills: Working knowledge of Microsoft Windows 11 and Server 2019 Must have familiarity with Nessus, Tenable Security Center, Trellix, and BigFix applications Must have good understanding of server-based licensing and ability to install approved software packages Working knowledge of peripheral setup, configuration, and driver maintenance Customer service mindset SCD Benefits: An established, family-owned and operated company that cares about your continued career growth and happiness. Opportunities for advancement. Work/life balance. 100% company-paid Health, Dental and Vision insurance for you and qualifying dependents. 100% company-paid group life insurance ($50,000). 100% company-paid short-term disability. 100% company paid long-term disability. HSA (Health Savings Account)- Company contributes $500 annually to your account. 401(k) Profit Sharing Plan with an annual discretionary company match. Generous Paid Time Off and Holiday Leave Education and Tuition reimbursement – up to $5,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.