Compensation: $15.75 per hour Compensation Type: Non-Exempt Employment Type: Regular Grade: NE04 Position Summary This position is responsible for operating the college switchboard and assisting with directing visitors to various campus departments and locations. MAJOR DUTIES
Manages all incoming telephone calls for the college; provides information and assistance; transfers to proper extensions; provides quality customer service. Directs students and visitors to the proper department or classroom. Assists departments with special, short-term projects such as phone call campaigns, mailings and other special projects. Relays information regarding campus activities. Receives calls for closed departments. Maintains updated lists of training for community and college programs. Provides clerical support for department operations. Compiles and maintains a college-wide employee and departmental telephone list. Compiles a list of campus and departmental hours. Performs related duties. KNOWLEDGE REQUIRED BY THE POSITION
Knowledge of customer service principles and practices. Knowledge of school programs, departments, and services. Knowledge of computers and job related software programs. Knowledge of multi-line telephone system operation principles. Knowledge of college policies and procedures. Skill in decision making and problem solving. Skill in interpersonal relations and in dealing with the public. Skill in oral and written communication. Skill in working effectively with a wide range of constituencies in a diverse community. SUPERVISORY CONTROLS
The Digital Marketing Manager assigns work in terms of somewhat general instructions. The supervisor spot-checks completed work for compliance with instructions and established procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES
Guidelines include department and college policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.
COMPLEXITY/SCOPE OF WORK
The work consists of related switchboard operation duties and customer service duties. Frequent interruptions contribute to the complexity of the position. The purpose of this position is to operate the college switchboard. Success in this position results in the efficient delivery of information and assistance to callers, students and visitors. CONTACTS
Contacts are typically with co-workers, other college personnel, faculty, staff, students, and members of the general public. Contacts are typically to give or exchange information, to resolve problems, or to provide services. PHYSICAL DEMANDS/ WORK ENVIRONMENT
The work is typically performed while sitting at a desk or table. The employee occasionally lifts light objects. The work is typically performed in an office. SUPERVISORY AND MANAGEMENT RESPONSIBILITY
None.
MINIMUM QUALIFICATIONS
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent. Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/ internship or having had a similar position for one to two years. VALUES STATEMENT
San Juan College is committed to serving the needs of our students through a process of continuous quality improvement. We uphold and affirm the following iCARE values:
Innovation Collaboration Accountability Respect Excellence The following REQUIRED documents must be submitted with application in order to be considered . Upload all required documents under the Application Questions 2 section for "Additional Documents Required".
Cover Letter (Required) Curriculum Vitae (CV) or Resume (Required) List of 3 Supervisor References. (Required) Letters of Recommendation (Optional) EEO STATEMENT: San Juan College is dedicated to providing equal employment and educational opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin. disability, age, genetic, veteran's status, or on the basis of any other category protected under federal, state and local laws.
