Support Specialist

Job Description:

Cablevision Systems is currently seeking a part-time Support Specialist to join our team in Dallas, Texas. As a Support Specialist, you will be responsible for providing technical support to customers and assisting with various troubleshooting and problem-solving tasks. This position is at the Associate Level and requires a minimum of 2 years of experience in a similar role.

Responsibilities:- Provide timely and accurate technical support to customers via phone, email, and chat- Troubleshoot and resolve customer issues related to internet, cable TV, and phone services- Document and track customer inquiries and resolutions in our internal system- Collaborate with other team members to escalate complex issues as needed- Assist with testing new products and services before they are launched to customers- Stay up-to-date on the latest technologies and industry trends to better assist customers- Adhere to company policies and procedures at all times

Requirements:- 2 years of experience in a technical support role- Adaptable and energetic personality- Strong interpersonal and communication skills- Creativity and attention to detail- Ability to work independently and as part of a team- High school diploma or equivalent- Knowledge of cable TV, internet, and phone services is a plus

Benefits:- Company transportation- Disability insurance- Remote work flexibility

Working Environment:At Cablevision Systems, we promote equality and fairness for all employees. We believe in creating a diverse and inclusive work environment where everyone has the opportunity to succeed.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement:Cablevision Systems is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.