Support Services Specialist, Health Information Management Record Processing, University of Iowa Health Care (UI Health Care) , Hospital Support Services Building (HSSB)
The Department of Health Information Management at the University of Iowa Health Care is seeking a full-time, Support Services Specialist. This position will be responsible for investigating and resolving patient identity issues such as merging duplicate patient medical records or unmerging incorrectly merged records. Communicate patient identity issues and concerns with appropriate UI Health Care staff. Hire, train, and supervise student staff. Process MyChart and MyChart Proxy applications. Provide functional supervision of Records Processing division in supervisor absence. This position location is in Coralville, IA and eligible to participate in remote work. Remote work must be performed at an offsite location within the State of Iowa. Training will be held onsite at the Health Care Support Services (HSSB) building at a length determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training and meeting required performance standards. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location. Benefit Highlights The University of Iowa offers a generous benefits package, including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans. Complete information regarding the full benefits package may be viewed at: Percent of Time: 100% Schedule: Monday - Friday 7:30 AM – 4:00 PM Location: Coralville, IA Pay Grade: 3A Salary: $40,527.00 to $77,558.00 Key Areas of Responsibility Investigate and resolve patient identity issues. Communicate appropriately with providers and clinical staff. Process MyChart applications. Provide functional supervision of Record Processing division in supervisor absence. Maintain the confidentiality of patient information including computerized data. Required Qualifications Bachelor's degree in Health Information Management, business administration or the equivalent combination of education and experience is necessary. 1 year experience working with medical records/health information. 1 year supervisory experience Knowledge and understanding of medical terminology. Knowledge and proficiency with computer applications (i.e. Microsoft Office suite). Excellent written and verbal communications skills. Medical terminology Desired Requirements Three or more years working with medical records/health information Three or more years supervisory experience Knowledge or experience with duplicate medical record or incorrectly merged medical record processes Knowledge of UI Health Care medical record/health information functions Knowledge and experience with Epic Clinical Documentation system Knowledge or experience with Epic Medical Record Tracking system Knowledge of UI Health Care policies and procedures Experience using Zoom, Skype, Microsoft Teams Certification as RHIT or RHIA Position And Application Details: In order to be considered for an interview, applicants must upload a Resume and Cover Letter and mark them as a "Relevant File" to the submission. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and education/credential verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions, please contact . Applicant Resource Center – Need help submitting an application or accepting an offer? Support is available. The Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital. Hours: Tuesdays & Thursdays 2:00pm – 4:00pm, Or by appointment. Contact to schedule a time to visit. Additional Information Classification Title: Support Services Specialist Appointment Type: Professional Schedule: Full-time Work Modality Options: Hybrid Compensation Pay Grade: 3A Contact Information Organization: Healthcare Contact Name: Karen Kelly Contact Email: Additional Information Classification Title: Support Services Specialist Appointment Type: Professional and Scientific Schedule: Full-time Work Modality Options: Hybrid within Iowa Compensation Pay Level: 3A Starting Salary Minimum: 40,527.00 Starting Salary Maximum: 77,558.00 Contact Information Organization: Healthcare Contact Name: Erin DuFrane-Woods Contact Email:
