Innova Solutions is immediately hiring a Deskside Support Services. Position type: Contract. Duration: 12+ Months Location: Tempe Arizona 85288 (On-Site) As a Deskside Support Services , you will:
Responsibilities Minimum Qualifications: Bachelor's degree and/or extensive relevant experience. Excellent Microsoft Windows and Office support and troubleshooting experience. Strong organizational and problem-solving skills. Excellent verbal and written communications skills. Intermediate knowledge of VMware and Citrix. Intermediate knowledge of network architecture and topologies. Experience in the financial industry. Industry standard certifications a plus (MCSA, A+, Network+, CCENT, CCT). Shell scripting experience a plus (Windows PowerShell, Perl, Windows CMD line). On-site support - participates in end-user support and problem identification for all areas of the IT infrastructure. This includes supporting multiple building locations within local geographic regions. Install, configure, and troubleshoot hardware, including desktops, laptops, printers, and peripherals. Install, configure, and troubleshoot software packages, including operating systems, desktop software and custom applications. Evaluate user requests and requirements and recommend effective technological solutions. Escalates to the next level of support for issues he/she cannot individually resolve and perform the role of technology liaison for the supported users and their issue. May be required to work outside normal working hours and participate in an on-call rotation. Participate in the Continuous Improvement and Problem Management process. Identify and escalate chronic environmental, desktop and infrastructure issues impacting our users and their facilities to the Problem Management team. Identify and escalate technology outages impacting our users and their facilities to the Incident Management team. Hardware asset management Responsible for day-to-day activities relating to hardware asset management, including procurement, asset tracking, maintaining inventory, auditing and disposal. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Shikhar Goel
PAY RANGE AND BENEFITS: Pay Range*: $54- $59 Per Hour.
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions: One of Largest IT Consulting Staffing firms in the USA Recognized as #4 by Staffing Industry Analysts (SIA 2022) ClearlyRated Client Diamond Award Winner (2020) One of the Largest Certified MBE Companies in the NMSDC Network (2022) Advanced Tier Services partner with AWS and Gold with MS Website: Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
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