Job Description:
Regions Financial is seeking a motivated and resourceful Support Representative to join our team in Chicago, Illinois. As a remote Associate-level employee, you will be responsible for providing exceptional customer support to our clients while working from the comfort of your own home.
Responsibilities:1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.2. Provide technical support and troubleshoot issues with banking products and services.3. Educate customers on account features, online banking capabilities, and financial literacy.4. Document customer interactions accurately in the CRM system.5. Collaborate with other team members to ensure a seamless customer experience.6. Identify opportunities for process improvements and communicate feedback to management.
Requirements:1. Bachelor's degree in Business Administration or related field.2. At least 4 years of experience in customer service or a related field.3. Excellent communication skills and the ability to empathize with customers.4. Strong problem-solving skills and the ability to think creatively to resolve customer issues.5. High emotional intelligence and the ability to remain calm under pressure.6. Proficiency in using CRM software and Microsoft Office suite.7. Ability to work independently and meet performance metrics.8. Must have a dedicated home office space with high-speed internet connection.
Personality traits: motivated, resourcefulSoft skills: creativity, emotional intelligence
Benefits:1. Vision insurance to help you take care of your eye health.2. Travel opportunities for training and team-building activities.3. Training & professional development to help you grow in your career.
Working Environment:At Regions Financial, we encourage autonomy and independence, trusting our employees to excel in their roles. As a remote Support Representative, you will have the flexibility to manage your own schedule while still providing top-notch customer support.
Deadline to apply: May 17, 2024
Equal Opportunity Statement:Regions Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
