Job Description:
We are looking for a dedicated and passionate Support Representative to join our team at Pfizer in Austin, Texas. This is a part-time position at the Associate Level, requiring a minimum of 4 years of experience in a similar role. As a Support Representative, you will be responsible for providing top-notch customer support to our clients, assisting them with product inquiries, troubleshooting technical issues, and ensuring a positive customer experience.
Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner- Assist customers with product information, troubleshooting, and issue resolution- Escalate complex issues to the appropriate departments for further support- Maintain accurate and detailed records of customer interactions and transactions- Collaborate with other team members to ensure high-quality customer service- Stay up-to-date on product knowledge and industry trends to better assist customers
Requirements:- 4+ years of experience in a customer support or related role- Excellent communication and interpersonal skills- Ability to effectively manage multiple tasks and prioritize workload- Strong problem-solving skills and attention to detail- Proficiency in Microsoft Office and customer relationship management (CRM) software- People management and cooperation skills- Ability to work independently and as part of a team
Benefits:- Paid overtime- Employee discounts on Pfizer products- Remote work flexibility- Committed to environmental responsibility and sustainable practices
Equal Opportunity Statement:Pfizer is an equal opportunity employer and is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We encourage individuals of all backgrounds to apply.
Deadline to apply: ********
If you meet the requirements and are interested in joining a dynamic team dedicated to making a positive impact, we encourage you to apply for the Support Representative position at Pfizer in Austin, Texas.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
