Job Description:
We are looking for a Support Officer to join our team at Nordstrom, based in Columbus, Ohio. This is a part-time position that allows you to work from the comfort of your own home. As an entry-level role, no prior work experience is required, making it a great opportunity for those looking to start their career in the customer support industry.
Responsibilities:- Provide exceptional customer support through various communication channels such as phone, email, and chat.- Assist customers with inquiries, concerns, and product-related questions.- Maintain accurate records of customer interactions and transactions.- Collaborate with other team members to resolve complex issues and improve overall customer satisfaction.- Stay up-to-date on product knowledge and company policies to provide accurate information to customers.- Meet and exceed performance metrics and service level agreements.
Requirements:- Strong drive and passion for providing excellent customer service.- Excellent emotional intelligence to effectively handle customer interactions and resolve issues.- Good presentation skills to convey information clearly and effectively.- Ability to work independently and manage time effectively in a remote work environment.- Must have a reliable internet connection and a suitable workspace at home.- High school diploma or equivalent.
Personality Traits:- Driven: A strong desire to succeed and excel in a customer-facing role.- Passionate: A genuine enthusiasm for helping customers and representing the Nordstrom brand.
Soft Skills:- Emotional Intelligence: The ability to understand and manage emotions to build positive relationships with customers.- Presentation: The ability to effectively communicate information in a clear and engaging manner.
Benefits:- Employee discounts on Nordstrom products.- Visa sponsorship for eligible candidates.- Vision insurance coverage.
Working Environment:At Nordstrom, we nurture an entrepreneurial atmosphere, even within an established organization. We value creativity, innovation, and a collaborative approach to problem-solving. As a Support Officer, you will have the opportunity to contribute your ideas and make a real impact on our customer support operations.
Deadline to Apply: May 24, 2024
Equal Opportunity Statement:Nordstrom is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other legally protected status. We welcome and encourage all qualified individuals to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
