Support Officer

Job Description:

We are seeking a dynamic and resourceful Support Officer to join our team at AES in Houston, Texas. As a Support Officer, you will play a crucial role in providing assistance to our clients and internal teams. This part-time entry-level position is ideal for individuals who are looking to start their career in a fast-paced and innovative environment.

Responsibilities:- Respond to client inquiries and provide timely and accurate support- Assist in troubleshooting technical issues and escalate as needed- Coordinate with different departments to ensure seamless communication and resolution of client concerns- Maintain detailed records of client interactions and follow-up actions- Contribute to the development of support processes and procedures- Assist in the creation of resources and documentation for clients- Other administrative duties as assigned

Requirements:- Strong organizational skills and attention to detail- Excellent communication and interpersonal skills- Ability to work independently and as part of a team- Proven reliability and ability to handle confidential information with discretion- Proficient in Microsoft Office Suite- Ability to adapt to new technology and software systems- Bachelor's degree in a related field (preferred but not required)

Personality traits:- Resourceful- Reliable

Soft skills:- Innovation- Planning

Benefits:- Company equipment provided- Free food during working hours- Remote work flexibility

Working environment:- Collaborate with colleagues worldwide, fostering a global village mentality

Deadline to apply: May 1, 2024

Equal Opportunity Statement:AES is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected characteristic. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.