Support Manager - Work From Home

Job Description:

NCR is seeking a highly motivated and passionate Support Manager to join our team in Seattle, Washington. This is a full-time, work from home position with a mid-to-senior level of seniority, requiring a minimum of 8 years of experience in a similar role.

Responsibilities:- Lead a team of support representatives to provide exceptional customer service and technical support- Develop and implement strategies to improve support processes and efficiencies- Monitor support ticket queues and ensure timely and accurate resolution of customer issues- Analyze support metrics and performance data to identify trends and areas for improvement- Collaborate with cross-functional teams to address customer needs and enhance product offerings- Train and mentor support team members to ensure they have the skills and knowledge needed to succeed- Act as a point of escalation for complex customer issues and provide resolutions in a timely manner

Requirements:- Bachelor's degree in a related field or equivalent work experience- 8+ years of experience in a customer support or technical support role- Strong leadership and communication skills- Ability to work independently and manage a remote team effectively- Emotional intelligence and the ability to empathize with customers and team members- Strong teamwork skills and a collaborative mindset- Experience working in a fast-paced environment with changing priorities- Proficiency in CRM systems and support ticketing platforms

Personality traits required: passionate, motivatedSoft skills required: emotional intelligence, teamwork

Benefits:- Gym membership- Company equipment provided- Retirement plan

Working Environment:At NCR, we offer a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. Our employees are encouraged to collaborate, think creatively, and strive for excellence in everything they do.

Equal Opportunity Statement:NCR is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, religion, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.