Job description:
PPL is seeking a dedicated and confident Support Manager to join our team in San Antonio, Texas. This is a part-time position that offers the flexibility to work from home. As an Associate Level Support Manager, you will be responsible for managing a team of support specialists and ensuring the highest quality of customer service.
Responsibilities:- Manage a team of remote support specialists, providing guidance and support as needed- Develop and implement training programs for support staff to enhance their skills and knowledge- Monitor and analyze support metrics to identify trends and areas for improvement- Collaborate with other departments to ensure a seamless customer experience- Handle escalated customer inquiries and provide resolution in a timely manner- Maintain strong relationships with key stakeholders, both internally and externally- Stay up to date on industry trends and best practices to continuously improve support processes
Requirements:- Bachelor's degree in business, communications, or a related field- Minimum of 5 years of experience in a customer support role, with at least 2 years in a leadership position- Strong decision-making skills and emotional intelligence- Excellent communication and interpersonal skills- Proven track record of delivering high-quality customer service- Proficiency in Microsoft Office and customer support software- Ability to work independently and manage a remote team effectively- Comfortable working in a fast-paced environment and adapting to changing priorities- Must be based in San Antonio, Texas
Personality traits: confident, dedicated
Soft skills: decision-making, emotional intelligence
Benefits:- Dental insurance- Disability insurance- Retirement plan
Working environment:At PPL, we strive to provide opportunities for unlimited personal and professional growth. We believe in fostering a supportive and inclusive work environment where all employees can thrive and reach their full potential.
Deadline to apply: ********
Equal Opportunity Statement:PPL is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
