Support Manager - Remote Work

Job Description:

Marriott International is seeking a remote Support Manager to join our team in San Diego, California. As a Support Manager, you will be responsible for managing a team of support staff to provide excellent service to our customers. This is a full-time position at a mid-to-senior level, requiring at least 7 years of relevant experience.

Responsibilities:- Lead and supervise a team of support staff, ensuring they are equipped to provide exceptional customer service remotely- Develop and implement support processes and procedures to streamline operations and improve efficiency- Monitor team performance and provide feedback and coaching to support staff- Handle escalated customer issues and provide resolutions in a timely manner- Collaborate with other departments to improve overall customer experience- Maintain accurate records of customer interactions and support activities- Identify areas for improvement and implement solutions to enhance customer support services- Stay up-to-date on industry trends and best practices in customer support

Requirements:- Passionate and dedicated individual with a strong commitment to providing excellent customer service- 7+ years of experience in a customer support role, preferably in a remote or virtual environment- Excellent communication and interpersonal skills- Creative problem-solving abilities and attention to detail- Strong leadership skills and the ability to motivate and inspire a team- Proficiency in using customer support software and tools- Bachelor's degree in a related field is preferred

Benefits:- Life insurance- Free food- Paid sick leave- Encouraging a culture of ongoing learning and development for personal and professional growth

Deadline to apply: March 30, 2024

Equal Opportunity Statement:Marriott International is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.