Job Description:
J.P. Morgan Chase is seeking a passionate and hardworking Support Manager to join our team in a remote work capacity in Houston, Texas. As an Associate level Support Manager, you will be responsible for overseeing and guiding a team of support staff to ensure the highest level of customer satisfaction. This part-time role requires a minimum of 5 years of experience in a similar role.
Responsibilities:- Lead and manage a team of remote support staff members, providing guidance, training, and support as needed- Monitor and evaluate team performance to ensure all customer inquiries and issues are resolved in a timely and efficient manner- Develop and implement training programs to continuously improve the skills and knowledge of the support team- Collaborate with other departments to address complex customer issues and escalate as needed- Analyze and report on support team performance metrics to identify areas for improvement and implement strategies for achieving KPIs- Maintain a high level of emotional intelligence to effectively manage team dynamics and resolve conflicts- Foster a positive and inclusive working environment that supports personal and professional development for all team members
Requirements:- Bachelor's degree in Business Administration or related field- 5 years of experience in a support management role- Strong problem-solving skills and the ability to think creatively to resolve complex customer issues- Excellent communication and interpersonal skills- Ability to work effectively in a remote environment and manage a distributed team- Proven track record of meeting and exceeding performance goals- Passion for providing exceptional customer service- Emotional intelligence and the ability to empathize with customers and team members- Proficiency in Microsoft Office Suite and CRM software
Benefits:- Travel opportunities- Gym membership- Company equipment provided for remote work
Equal Opportunity Statement:J.P. Morgan Chase is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified candidates are encouraged to apply.
Deadline to apply: ********
Join our team at J.P. Morgan Chase and make a positive impact as a Support Manager in a remote work setting. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
