Support Manager

Job Description:

We are seeking a Support Manager to join our team at L-3 Communications in Seattle, Washington. As a Support Manager, you will play a crucial role in providing leadership and guidance to our support staff to ensure the overall success of our company. This position is part-time and is at the Associate level, requiring a minimum of 5 years of experience.

Responsibilities:- Manage and oversee the day-to-day operations of the support team- Provide ongoing training and mentorship to support staff- Develop and implement strategies to improve customer support processes- Collaborate with other departments to ensure seamless communication and cooperation- Monitor performance metrics and make data-driven decisions to improve support services- Handle escalated customer complaints and find effective solutions- Assist in recruiting, hiring, and onboarding new support team members- Create and maintain documentation for support processes and procedures

Requirements:- Energetic and resilient personality traits- Strong communication and leadership skills- Ability to effectively manage and motivate a team- Excellent problem-solving abilities- Experience in customer support or related field- Knowledge of relevant software and tools for support management- Bachelor's degree in a related field preferred

Benefits:- Travel and spending expenses covered- Retirement plan- Travel opportunities for work-related events

Working Environment:At L-3 Communications, we strive to cultivate leaders who foster inclusivity and mentorship within our company. We believe in creating a supportive and collaborative work environment where all employees can thrive and grow.

Deadline to apply: ********

Equal Opportunity Statement:L-3 Communications is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.