Job Description:The Support Manager at Penske Automotive Group in Phoenix, Arizona is a crucial position that requires a dedicated individual with at least 8 years of experience in a similar role. As a mid-to-senior level professional, the Support Manager will be responsible for overseeing and managing all support functions within the company. This part-time position offers a great opportunity for someone looking to make a significant impact in a fast-paced and dynamic work environment.
Responsibilities:1. Develop and implement strategic plans to improve support services and efficiency.2. Manage support staff, including hiring, training, and evaluating performance.3. Coordinate with other departments to ensure seamless communication and collaboration.4. Handle escalated customer support issues and provide resolutions in a timely manner.5. Analyze data and reports to identify trends and areas for improvement.6. Create and maintain support policies and procedures to uphold company standards.7. Monitor and assess support team KPIs to drive continuous improvement.8. Collaborate with senior management to implement best practices and streamline processes.9. Conduct regular performance reviews and provide feedback to support team members.10. Stay up-to-date on industry trends and best practices to maintain a competitive edge.
Requirements:1. At least 8 years of experience in a support management role.2. Bachelor's degree in Business Administration or related field.3. Excellent communication and interpersonal skills.4. Strong organizational and time management abilities.5. Proven track record of delivering results and meeting targets.6. Resourceful and able to think critically and creatively.7. Ability to work independently and take initiative.8. Proficiency in Microsoft Office suite and CRM software.9. Strategic planning and decision-making skills.10. Hardworking and dedicated to achieving goals.
Benefits:1. Life insurance coverage.2. Paid sick leave.3. Travel and spending expenses covered.
Equal Opportunity Statement:Penske Automotive Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
