Supervisor - Parking OperationsLAZ Parking
Cleveland, OH
Full-time
Administration, Customer Service, Hospitality, Supervisor, Technical/Customer Support
OverviewThe Supervisor oversees the facilities on off-shift times while greeting and creating a welcoming atmosphere for our customers and clients. This position responds to all locations that have a need for supervision.
Work Hours - 3rd shift
ResponsibilitiesEnsures staff adheres to rules of conduct, policies and procedures.
Oversees locations within 7 block radius; making regular rounds to all locations required.
Supervises, mentors, and trains staff on day-to-day activities.
Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
Assist customers over intercom system, in lobbies, lanes, and in the parking office.
Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management
Assists with periodic training as needed.
Assists with creation of weekly garage schedule.
Resolves customer service issues or questions as needed.
Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
Accept monthly and debit payments and process credit cards.
Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
Other related duties as assigned.
Qualifications and Other DetailsHigh school diploma or GED required.
Supervisory experience is preferred but not required.
De-escalation or conflict resolution i.e. security experience preferred but not required.
Strong customer service experience.
Valid driver's license is required.
Ability to communicate professionally and effectively.
Ability to speak, read, and comprehend the English language.
Ability to direct workflows of multiple departments.
Must be open to feedback, differing opinions and other points of view.
Demonstrates a sense of urgency and timeliness.
Demonstrate the ability to seek improvement.
Excellent team building and interpersonal skills.
Ability to lift, push and pull at least 25 pounds.
Ability to stand, walk and run for extended periods of time.
Ability bend, stoop, squat and lift frequently throughout a shift.
Willingness to work in the elements – heat, wind, snow, rain, etc.
Salary and BenefitsPay: $20.00-$22.00/hr
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