APM Monaco -
APM MONACO, THE BRAND
Influenced by Monaco and the joie de vivre of the South of France, APM Monaco (Arianne Prette Monaco) is a much loved contemporary fashion jewelry brand, with a touch of Monegasque flair. APM inspires dreams, APM is not based on consensus, APM is different.
Named after founder Ariane Prette, APM Monaco was created in 1982 and made her first mark in producing pieces for many of the great names in the jewelry business. After 30 years of developing and perfecting traditional, handcrafted quality jewelry, in 2001 the Prette family decided to venture into the design-focused silver jewelry business and continues to carry on Ariane's legacy, with the aim to make APM Monaco a modern, yet timeless brand that fits perfect with current market trends. The brand creativity is unbelievable with a new collection created each month.
The group has over 1200 employees, and has achieved ISO ******** quality standard, GSCP environmental and BSCI social certifications. The group has a network of 97 single-brand boutiques and 300 official dealers in 14 countries, on all continents.
Job ObjectiveAssists Store Manager or Store-in-charge in store management and daily operations, including sales, customer service, operations and administration, communication, marketing and merchandising.
Ability to assume the responsibilities of the Store Manager or Store-in-charge in his/her absence.
Job Responsibilities
Sales Generation:Meet personal and store sales goalsCollaborate with the store manager to analyze sales reports and data to determine the needs of the business and set business strategiesSupport the store manager by continuously exercising, motivating and supporting sales staff to meet assigned sales and productivity goals by assessing associate selling techniques and ensuring utilization of elevated levels of service to maximize salesDemonstrate sales leadership for staff by playing an active role on the selling floorEnsure all sales related policies and procedures are maintained.Collaborate with store manager to identify marketing opportunities to support salesSupport the store manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market presenceDemonstrate an in-depth knowledge of the merchandise and develop product knowledge among selling staff.Maintain a keen interest in the fashion industry and market trends.
Customer Service:Lead by example to ensure the highest level of customer serviceManage client database and utilize information to increase sales and client contactResolve all client problems and complaints quickly and effectivelyAssist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandiseSupport store manager with all special events inclusive of collection previews, client events, sale events, etc.Empower associates to make decisions in the customer's best interest that also support the company's philosophyOperations:Ensure facility maintenance, presentation and organizationEnsure cash control procedures are properly followed including: bank deposits, safe funds and petty cashSupport the store manager to control store expenses and maintain budgets, continually striving to reduce costsEnsure deliveries are properly processed in a timely mannerMonitor the movement of all inventory and ensure that staff adheres to all transferring/ receiving policies and proceduresSupport store manager to ensure staff is trained in all areas of appropriate POS usage and maintenanceUnderstand and properly execute all management POS functionsSupport, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communicationBuild and maintain good communication with members of corporate office and other storesParticipate in store inventoriesMerchandising/Visual:Implement and maintain all merchandising directives and ensure execution of effective merchandising strategiesEnsure the selling floor is neat, clean, organized and reflects the correct visual guidelines at all timesEnsure presentation of all displays, fixtures and all visual areas are reflective of current visual directionIdentify and communicate product concerns in a timely mannerCommunicate inventory needs to support the business goalHuman Resources:Support store manager in executing all training programs, seminars, etc.Continually evaluate the performance of each associate and provide constant feedback to ensure resultsEnsuring integrity of payroll and the payroll processStrong verbal and written communication skills and excellent organizational skillsEnsure image and grooming standards are professional, reflective of the brand image and adhered to at all timesDesired Skills/Experience:Minimum 2 years retail sales experience with 1 year in supervisor role.Established client relationships with sales historyProficient with Microsoft Office software including Work, Excel, PowerPoint and OutlookAbility to analyze selling reports and react quickly to the business trendsStrong verbal and written communication skills and excellent organizational skillsFlexibility to work a retail schedule, which includes evening, weekends and holidaysEntrepreneurial driveDirect Reports : Senior Sales and Sales AssociatesAPM Monaco is an equal opportunity employer
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