More than perhaps any other factor, the degree to which a university attracts and retains qualified students determines the success or failure of that institution. The Enrollment Management (EM) division is a key player in this activity and has a profound effect on the institution's success. The division is committed to developing a data-informed, forward-looking, comprehensive enrollment strategy that enables the institution to pursue strategic goals in an integrated and intentional manner.
The Enrollment Management Shared Services Center (EMSSC) provides front-line services to students on behalf of all the units within Enrollment Management (specifically, Financial Aid & Scholarships, Graduate Admissions, Registrar, Undergraduate Admissions, and International Admissions), facilitates critical back-office processing, and provides overall project management support for the organization. This work is done on behalf of other units within EM and requires frequent and intentional coordination, training, and communication.
The goal of the center is to not only provide accurate, friendly, and consistent service to students, but to also proactively identify methods to enhance the student experience at the University by decreasing bureaucracy, reducing student bounce, and increasing student time to enable focus on academic endeavors. Specifically, this position entails providing proactive accurate and friendly service in response to questions and requests from current and/or prospective students, parents and/or guests via a variety of channels - phone, in person, email and potentially chat and text. This position will be assigned both phones and in-person student service, both of which are fast-paced and high volume. This position is working in a hybrid environment that requires working from home when assigned to help with a fast paced, high volume phone service center, and working in the office when assigned to help with the walk-in traffic at the front desk.
If you are looking for a rewarding and dynamic career, look no farther than the University of Kansas. In addition to a competitive salary, KU offers great benefits to employees with up to 176 hours of paid vacation per year, 96 hours of sick leave earned per year, 10 paid holidays plus one discretionary day, a great retirement program, medical and dental insurance, life and disability insurance, other benefit plan options and state of Kansas discounts offered by various vendors. KU also offers employees educational opportunities for employees. KU is a great place to work! The University actively encourages applications from members of underrepresented groups.
